Senior Customs Manager

Job description

**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma – The Sleep Company**. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. **Ready to awaken your best with us?** **About the role:** We are looking for a Senior Customs Manager to take full ownership of all customs-related processes in our APAC markets. You’ll ensure that our import and export processes run smoothly, that we are always compliant, and that our supply chain flow functions without delays, working with and in a global team with our headquarter in Frankfurt and offices in Lisbon and Mexico. At the same time, you act as a sparring partner for internal teams and our external service providers, reporting directly to our Senior Team Lead Customs. ### What You'll Do: - You are our point of contact for all customs-related topics and are responsible for compliance with all legal customs regulations and their documentation. - You fulfill all customs-related processes (import and export) in day-to-day business. - You maintain the existing customs status/ authorizations as well as the development of related processes. - You are the single point of contact to the customs offices. - You create and monitor correct supplier declarations. - You support planning, organizing and dispatching freight with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment. ### Who We're Looking For: - You have 5+ years of experience working on Customs topics, ideally in the Logistics or Retail industry. - You’re experienced in dealing with APAC preferential trade schemes, Global Tariff, and Tax implications, Tariffs and Tax matters. - You have a deep knowledge of customs regulations across APAC to support Customs audits. - You’re action-driven and possess the ability to act in a changing environment and are hands-on. - You are well organized, can prioritize, and have strong communication skills.