Senior CX/UX Designer

Job description

Wolters Kluwer is looking for a Senior CX/UX Designer to join our team based in Bitritto in the Legal & Regulatory division. While primarily working on Italian products, the candidate will be expected to collaborate closely with the extended international UX community, ensuring alignment with global standards. About the Role As a Senior CX/UX Designer, you will play a leading role in shaping the experience of our italian legal software products. Working independently with Product, Engineering and senior stakeholders, you will guide complex initiatives from discovery through delivery, connecting customer needs, business priorities and the wider ecosystem in which legal professionals work. AI fluency is a core requirement for this role. You will be expected to confidently integrate AI into your design practice and help shape useful, trustworthy AI-enabled experiences for legal professionals. Responsibilities Lead complex design initiatives, champion user-centered practices and improve UX processes. Collaborate with product teams and co-design partners to explore solutions, align priorities and make informed design decisions. Plan and conduct customer research and usability testing. Combine qualitative findings and quantitative data to identify patterns, prioritise opportunities, measure outcomes and refine solutions. Translate complex workflows into clear user journeys, interaction models, prototypes and detailed designs. Consider the connections between products and customer touchpoints to create coherent experiences. Collaborate with Engineering throughout implementation, clarify design decisions and review the delivered experience to ensure usability, accessibility and design quality. Identify, prototype and validate opportunities for AI-enabled experiences within current and future legal workflows. Work with customers, Product and Engineering to assess user value and explore technical constraints. Independently use AI tools to accelerate design exploration, prototyping, research synthesis and iterative improvement. Select suitable approaches, critically evaluate outputs and validate findings against source evidence. Use and contribute to shared design systems, patterns and UX standards. Share knowledge and contribute to design critiques within the local team and international UX community. Skills and Experience Experience designing complex software products, with the ability to connect product vision to delivery and take ownership of design work from discovery through implementation. Strong ecosystem thinking, with the ability to simplify information-rich workflows and understand the relationships among products, user roles, data flows and operational constraints. Ability to identify where AI can create meaningful value across user workflows and design intuitive AI-enabled experiences that reduce complexity and improve outcomes. User research and usability testing skills, including the ability to combine qualitative insights and quantitative evidence to set priorities and assess impact. Demonstrated AI fluency, supported by practical examples of applying AI in research and design. Strong communication and facilitation skills, with the ability to influence senior stakeholders and explain design decisions. A portfolio demonstrating your contribution to complex product challenges, including the evidence, decisions and trade-offs behind your designs and the outcomes achieved. Be prepared to discuss practical examples of how you have used AI in your work. Familiarity with legal software or other regulated domains is welcome. Professional proficiency in English is required. We work in a rapidly growing multinational environment and provide our teams with: People Care: a strong focus on creating a positive work environment, supporting our people, and fostering their individual and professional growth within the Technology organization. Continuous Learning: Access to leading technology learning platforms; Access to high-quality training and development paths through our internal #GROW program; Knowledge-sharing communities; Customized IT training and development plans. International and Cross-Functional Projects: opportunities to participate in international projects, promoting the exchange of knowledge, expertise, and ideas. Ways of Working: an Agile operating model within a collaborative, informal, and open work environment that encourages idea sharing and teamwork. Benefits: Hybrid working model; Flexible working hours to support work-life balance; Meal vouchers worth €8 per day; Online well-being programs; Welfare platform available to all employees. #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: €34.100,00 - €52.000,00 EUR This role is eligible for Bonus. The salary range shown applies to the primary location for this role. We also welcome applications from candidates who are based in, or able to attend, other Wolters Kluwer office locations in Italy. As compensation is location-specific, different salary ranges may apply. The applicable salary range for the relevant location will be communicated before interviews take place.