Senior CXM Strategist

Job description

Job Description: Key responsibilities: Leads the building, development and delivery of strategic omni-channel marketing plans Continually monitors current marketing trends, new technology solutions and competitive strategies – and then translates them into new marketing ideas for clients Shows a strong understanding of differences in marketing to customers in different verticals and environments Develops trusted, long-term relationships with key client contacts and executives Ensures meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking Manages team members to deliver strategy projects correctly and on-time Collaborates and develops relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/ plans Identifies key data points and measurements to show the impact of our approach and strategy on the client’s business Location: Madrid Brand: Merkle Time Type: Full time Contract Type: Permanent