Senior Data Centre Technician

Job description

We are currently looking for a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team. The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster. What you’ll do: Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems. Perform HV switching as directed Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard. Manage contractors, workloads, and staffing resources to meet operational demands and SLAs. Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability. Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring. Assist with customer equipment installation, facility maintenance, and day-to-day operational activities. Maintain high standards of facility cleanliness, presentation, and operational readiness. Escalate incidents in line with established procedures and support timely resolution. Drive continuous improvement by developing and enhancing operational processes, policies, and workflows. Lead facility training initiatives and provide technical guidance to the wider team. Prepare operational reports and recommend improvements to enhance efficiency and performance. Collaborate across teams to deliver excellent customer service and support business objectives. Participate in ongoing learning and professional development to build technical and operational expertise. Complete additional duties as required by the Facilities Manager. What you need: Strong customer service skills, with experience managing customer queries and escalations. Excellent planning, organisation, and problem-solving abilities. Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems. Experience with structured cabling, cable management, and quality assurance. Strong written and verbal communication skills. Eagerness to learn about high-density power systems and advanced cooling technologies. Proficiency in Microsoft Office Suite. Familiarity with building management and monitoring systems (desirable). Relevant electrical or telecommunications installation/testing qualifications (desirable). Basic understanding of the ITIL framework (desirable). 3–5 years' experience in a similar role within a critical facility or data centre. Electrical or telecommunications qualifications and hands-on experience. Experience leading a team or working in a team lead capacity. Certificate III in Telecommunications (preferred) systems HV switching certification (preferred) Be part of a fast-growing, future-focused technology company Play a key role in supporting AI and digital infrastructure in Australia Thrive in a collaborative, inclusive, and values-driven culture Access career development and progression opportunities as we expand Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate. Make NEXTDC your next move. At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers. NEXTDC is an exciting ASX 100-listed technology company, only 16 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer’s digital infrastructure. At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives