Senior Debtors Controller

Job description

Primary Purpose The Senior Debtors Controller is responsible for managing and contributing to the efficient functioning of the Bank’s Debtors team by overseeing the full debtors/accounts receivable function. This includes ensuring the timely and accurate collection and allocation of funds from Bank customers, as well as the recovery of outstanding debt from both corporate and personal customers. The role involves escalating aged or problematic accounts, supporting profitability through strategic management of debtor portfolios, and maintaining strong customer relationships. The Senior Debtors Controller ensures compliance with regulatory requirements, implements effective strategies, and provides accurate, timely reporting on activities. Through these efforts, the role enables effective recovery of outstanding debt, supports the Bank’s financial objectives, and upholds internal policies and governance standards. Minimum Requirements Qualifications Diploma or Degree in accounting, Finance or any related Field Experience 3 – 5 years' experience in a similar role preferably in banking or corporate finance. Technical Competencies Advanced clerical, financial and reconciliation skills Strong analytical, problem-solving, and reporting abilities Excellent communication and negotiation skills Attention to detail and accuracy Ability to work under pressure and meet deadlines Teamwork, leadership, and influence Proficiency in financial systems, spreadsheets, and automation tools Knowledge of relevant compliance and regulatory requirements KEY ACCOUNTABILITIES Debtors Management & Collections Monitor aging analysis and follow up on overdue or problematic accounts Create and process credit/debit notes, journals, and manual debit orders or refunds Capture, download, and send invoices and credit notes to customers Reconcile accounts, resolve discrepancies, and follow up on unallocated funds Escalate non-payment to sales or legal collections managers Generate daily and monthly aging reports and performance analytics Customer Relationship and Support Assist internal stakeholders with queries Provide debtor balances, exposure, statements, and other documents as requested Advise other relevant departments on payments received Maintain positive relationships with customers and internal teams Reporting and Data Management Prepare monthly reports for senior management and credit committees Compile and maintain accurate records, relevant to the position and department Ensure timely and accurate data entry, analysis, and reporting Use advanced Excel and automation tools for financial analysis Compliance & Process Improvement Ensure all actions and documentation comply with internal policies and relevant regulatory requirements Identify and implement process improvements to enhance efficiency and accuracy Maintain organized filing systems for audit and governance purposes Stakeholder Engagement Build and maintain positive relationships with internal and external stakeholders Communicate and negotiate effectively to resolve payment issues and discrepancies Collaborate with sales, operations, and finance teams to support business objectives This position is advertised in line with our commitment to Employment Equity.