Senior Delivery Analyst

Job description

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. JOB ROLE SUMMARY Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. DUTIES AND RESPONSIBILITIES Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends Setup and build processing flows, including ad hoc, new build and more complex flows Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix. Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well. Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process. INDEPENDENT CONTRIBUTOR: Fully functional and self-directed. Provides formal mentorship. High complexity assignments- owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly. PRODUCT KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of delivery analysis. SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. QUALIFICATIONS Required None Preferred Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology Microsoft Office applications Demonstrated ability to communicate with clients and internal stakeholders – providing status Attention to detail, important to monitor and audit solution processing services Utilization of some of the following, depending on specific work assignment: USPS Address Standards Knowledge of auditing /monitoring techniques and tools (portal, nexus) Industry regulations FCRA Email Privacy Understanding of relational database design Working Knowledge (Understanding of Syntax) for those that apply to specific assignment: Encryption/Decryption (PGP/GPG, SDMS, GIS) Outside List Manager Activate Orbiter Datastage AOFT OES Unix FUSE SQL / PL –SQL Perl Shell Scripting Campaign Management Tools UNIX / LINUX UltraEdit File Medic Syncsort File Transfer Protocols General knowledge of Information Technology practices Any reference to years of experience should be disregarded in the UK Additional Locations (if applicable):