Senior Delivery Manager - HiredScore

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management. HiredScore is designed to help companies match, rediscover, and engage talent more effectively. Seamlessly integrated with Workday, it streamlines processes, reduces administrative tasks, and delivers timely insights that enhance decision-making and free up time for meaningful interactions with top talent. We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes About the Role We’re looking for a Senior Delivery Manager to join our growing Professional Services, Oversees and manage implementation teams and create a collaborative environment and equip your teams for success in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients. A successful candidate helps ensure metrics are accurate, follow up on areas needing improvement, deep into the details and celebrate team wins. This role is one of an emerging people leader in a fast growing unit. You will gain experience working with HiredScore global teams, development and product teams, client success teams, and our client’s senior leadership. What You’ll Do Lead teams of Implementation Managers and Individuals Technical Consultants, while acting as a Subject matter expert on HiredScore products implementation and processes Oversee all aspects of team building, including hiring, training, mentorship, and professional development Coach and mentor team leads and team members to optimize performance, facilitate career growth, and support personal development Provide comprehensive team guidance encompassing daily operations, client interactions, and on-demand client calls, serving as the primary escalation point for all issues Drive application development scrum teams to deliver customers features and innovations Understand clients' needs, and current workflows and design HiredScore implementation plan to address those needs, and offer creative solutions to implementations Collaborate closely with Customer Success to ensure a smooth transition of accounts from sales to launch, training, post-launch, and adoption Partner and collaborate with cross-functional stakeholders to prioritize, plan and deliver exceptional experiences for our customers Personify and promote the Workday values of Employees, Customer Service, Innovation, Integrity, Fun, and Profitability About You Basic Qualifications: 3+ years experience as a team lead of Technical Project Manager/ Implementation Manager/ Professional Services Manager 2+ years of experience managing managers 3+ years of experience leading complex, large-scale, external global client-facing B2B SaaS deployments for enterprise clients, specifically within professional services, consulting, or functional implementation Team player with the ability to self-manage and execute projects from scratch Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts Ability to work with clients to resolve complex issues and address escalations Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements Affinity for technology and deep understanding of software delivery lifecycle Experience in a high-growth company. Excellent verbal, presentation, and written communication skills in English. Other Qualifications: A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred Familiarity with SQL/NoSQL databases Familiarity with ticket and knowledge management tools such as JIRA & Confluence Industry knowledge of HR Tech Industry Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!