Senior Desktop Support Engineer デスクトップサポートエンジニア

Job description

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact This position is a part of Marvell IT team. This position is the only IT resource in Marvell Japan. Without the position, we don't be able to support Japan local users effeciently. What You Can Expect Support Marvell Japan offices and users (Tokyo, Osaka, Hiratsuka) for IT day to day operation and projects. Desktop support Marvell standard computer system setup and maintenance (OS, software, business application, VPN, email, printer, Intune etc.) Basic onsite troubleshooting and support on laptop, desktop, cellphone, tablet system IT accessories management. (SSD, keyboard, mouse, network cable, headphone, USB flash drive etc.) Work with/assist functional team and peers on Marvell cellphone App support. Work with/assist functional team and peers on desktop support Work with functional team and peers and vendors on IT room routine check, repair and maintenance and computer HW repair/maintenance. Communication and collaboration Routine check on meeting room device: network ports, phones, VC, TV, scheduler etc., basic troubleshooting and maintenance Work with functional team and peers on communication and collaboration tools support (ZOOM, SLACK etc.). Assist functional team and peers on phone circuit installation/ maintenance/ troubleshooting Work with functional team, peers and vendors on HW repair and maintenance (VC system, TV, etc.) Network support. Basic onsite troubleshooting and support on network system. Wired/wireless system routine check, maintenance. Work with functional team, peers and vendors on wired/wireless network troubleshooting Assist functional team, peers and vendors on network circuit installation /maintenance/ troubleshooting etc. IT asset/inventory management Assign IT assets/accessories to or collect IT assets/accessories from users according to Marvell process. Inventory management: User acceptance, asset transfer & update in SNOW. Inventory and asset physical count. IT asset disposal and destruction IT room maintenance Work with functional team and peers on new hardware installation in IT room. Work with functional team and peers and vendors on hardware routine check for servers, network devices, storage system etc. Environmental routine check: monitor IT room temperature, work with functional team and peers and GWS (facility) team on solving IT room environmental issues. Other tasks assigned by Marvell What We're Looking For A dependable IT Desktop Support Specialist with 4 years of hands‑on experience supporting end‑users in fast‑paced corporate environments. Provide IT support to all Marvell Japan offices/users (Tokyo, Osaka, Hiratsuka). Strong troubleshooting capability, excellent communication skills, and proven ability to resolve hardware, software, and network issues efficiently. A good team player. Holds a college degree in Information Technology or a related field. Fluent English is required, and Mandarin proficiency is a plus for supporting multinational teams. Core Qualifications Technical Support Expertise — Skilled in diagnosing and resolving Windows/macOS issues, application errors, system performance problems, and peripheral device failures. Hardware & Software Troubleshooting — Experienced with desktops, laptops, printers, mobile devices, imaging tools. Network Fundamentals — Knowledge of TCP/IP, DNS, DHCP, VPN, Wi‑Fi troubleshooting, and basic switch/port checks. ITSM & Ticketing Tools — Proficient with ServiceNow, or similar platforms for incident, request, and asset management. Endpoint Management — Familiar with SCCM, Intune, JAMF, or similar tools for imaging, patching, and device configuration. User Support & Communication — Strong customer‑service mindset with clear, patient communication in Mandarin and English; Mandarin ability is a plus. Security Awareness — Understanding of corporate security policies, MFA, antivirus tools, and data‑protection practices. Onsite Support Experience — Skilled in conference room setup, AV equipment support, office IT moves, and vendor coordination. Education & Certifications College degree in IT, Computer Science, or related field Preferred certifications: ITIL Foundation. Additional Strengths Problem‑solving mindset with strong ownership of incidents Ability to work independently or within cross‑functional IT teams Excellent documentation and follow‑through Experience supporting semiconductor companies is a strong plus Comfortable working in SLA‑driven, high‑demand environments English fluency required; Mandarin proficiency preferred Additional Compensation and Benefit Elements With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews. These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-TT1