Senior Developer Success Engineer

Job description

**About Finch** We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion. Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more. **About Our Team** We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. ### About The Role Senior Developer Success Engineers (Sr. DSEs) own the post-sale technical relationship with Finch’s most strategic customers. You’ll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics. Beyond individual account work, you’ll lead critical cross-functional projects, set vertical / use-case based strategy, and keep stakeholders informed as you manage initiatives that improve the broader Success organization and functions. Finch’s Sr. DSEs independently diagnose complex technical problems, explore creative solutions, and translates domain expertise into strategic guidance that shapes how customers build on Finch. You’ll develop customized engagement plans, identify growth opportunities, and build strong relationships with technical and executive stakeholders. You sit at the center of the customer experience: surfacing systemic product feedback to Engineering and Product, contributing to developer resources, and collaborating with Product and Marketing to share what you learn from the field. ### What You'll Do - Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction. - Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership. - Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance. - Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short. - Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential. - Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk. - Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem. - Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible. - Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience. ### What You’ll Bring - 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success. - A track record of independently managing a portfolio of technical accounts and driving measurable impact. - Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues. - A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns. - Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not regularly writing production code. - Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives. - Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned. - Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed. ### Success Looks Like - Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture. - Technical end-to-end project management experience. - Experience using Git in a professional environment. - A history of mentoring or onboarding junior team members in a technical customer-facing function. ### What We Offer - Competitive equity with a **10-year exercise window** - Full medical, dental, and vision coverage (100% for employees, 85% for dependents) - Unlimited PTO (with a 3-week minimum) - 401(k) plan - Regular team offsites and meetups - Hybrid work: 3+ days/week in our SF Office