Senior Digital Learning & AI Content Developer

Job description

**Join the Future of Supply Chain Intelligence — Powered by Agentic AI** At Resilinc, we’re pioneering intelligent, autonomous systems that redefine supply chain risk management. Our agentic AI helps global enterprises predict disruptions, assess impact, and act in real time — before operations are affected. Named a 2025 Gartner® Magic Quadrant™ Leader, we’re trusted by top companies in life sciences & pharma, aerospace & defense, high tech, and automotive to protect what matters most. Be part of a team that's redefining resilience on a global scale. But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters. Check out this blog to learn more about how we are impacting the world's most critical supply chains. [Global Supply Chain Risks 2026: Act Faster | TEC](https://www3.technologyevaluation.com/publications/global-supply-chain-risks-2026-63804) **Resilinc | Innovation with Purpose. Intelligence with Impact.** Resilinc is hiring a Senior Digital Learning & AI Content Developer to build and scale a modern, AI-forward Academy experience for customers, partners, and internal teams. This is a hands-on individual-contributor role for someone who can take complex product and domain knowledge and quickly turn it into clear, engaging, high-quality digital learning content. The ideal candidate is a strong content creator, video producer, learning technologist, and AI-enabled builder. They should be comfortable researching, scripting, producing, editing, publishing, and improving digital learning assets using modern AI and multimedia tools. Because this is expected to be a lean or solo function initially, the successful candidate must be highly self-directed and capable of owning the full content lifecycle from idea to published experience. ### What You Will Do **Create Modern Digital Learning Content** Personally create and maintain: - Short-form product videos - Tutorials and walkthroughs - Customer onboarding journeys - Interactive learning modules - Product-release education - Role-based learning paths - Certifications and assessments - Internal enablement content - Quick-reference guides - Webinar and event content - AI-assisted multimedia assets Turn complex technical concepts into concise, visually strong, easy-to-consume learning experiences for enterprise users. **Use AI to Accelerate Content Production** Use modern AI tools to improve speed and quality across: - Research and content planning - Script writing and storyboarding - Summarization - Translation and localization - Voiceover - Video editing - Graphics and visual creation - Quiz and assessment generation - Content repurposing - Knowledge extraction from product and SME sessions Continuously evaluate new AI tools and workflows that can shorten production cycles and improve content quality. **Produce High-Quality Video and Multimedia** - Create polished product videos, tutorials, demos, and learning assets. - Use modern video-editing and AI-assisted production tools. - Apply AI-generated voice, captions, translation, animation, avatars, and visual effects where useful. - Build reusable templates and production standards. - Convert product demonstrations, SME sessions, and technical walkthroughs into scalable digital content. **Partner With Subject Matter Experts** - Work directly with Product, Services, Support, Engineering, Sales, and customer-facing teams. - Extract knowledge quickly and efficiently from subject matter experts. - Convert technical discussions into clear customer-facing learning. - Keep content aligned with product releases, customer workflows, and strategic priorities. - Minimize SME time while maintaining accuracy and quality. **Build Scalable Learning Journeys** - Design structured onboarding experiences for customers and internal teams. - Create role-based learning paths and certification programs. - Reduce dependence on repetitive instructor-led training. - Build content that helps users become self-sufficient faster. - Support customer adoption and product usage through digital enablement. **Own the Academy Content Experience** - Organize and maintain learning content within the Academy platform. - Keep assets current, searchable, accessible, and easy to navigate. - Manage publishing, updates, versioning, and retirement of outdated content. - Maintain consistent quality and branding. - Work comfortably within an LMS while keeping the focus on content quality and user experience rather than platform administration. **Measure and Improve Effectiveness** Track and improve: - Video and course engagement - Completion rates - Learning-path and certification progress - Customer and employee feedback - Self-service usage - Time to create and publish content - Content freshness and usage Use data to determine what content is working and what should be improved, replaced, or retired. ### What Success Looks Like Success in this role will be measured by: - Faster creation of high-quality learning content - Increased use of AI and automation in content production - Strong engagement with digital learning assets - Higher completion of onboarding and role-based learning journeys - Increased customer and employee self-service - Reduced reliance on repetitive live training - Faster enablement for new product releases - Improved consistency and quality of video and multimedia content - Shorter content-production cycles - Strong collaboration with Product and customer-facing teams ### What You Will Bring - 5+ years of experience in digital learning, content development, customer education, enablement, instructional design, multimedia production, or related roles - Strong hands-on experience creating digital learning content - Strong experience using AI tools for content creation and productivity - Experience producing and editing professional video content - Strong writing, scripting, editing, and visual storytelling skills - Ability to simplify complex technical concepts for different audiences - Experience working directly with subject matter experts - Familiarity with LMS platforms and digital-learning technologies - Strong visual and content-design instincts - Ability to manage multiple content initiatives independently - High attention to detail and quality - Ability to operate with limited supervision in a fast-moving environment ### What Will Make You Stand Out - Advanced experience with generative AI tools for writing, video, voice, translation, graphics, or learning content - Experience with AI video creation, synthetic voice, avatars, automated editing, or multimedia-generation tools - Experience building learning content for enterprise SaaS or technology products - Experience with AI, data, analytics, supply chain, risk, compliance, or enterprise software - Experience with rapid video-production workflows - Experience building certifications or role-based learning programs - Experience supporting global audiences and multilingual content - Experience using analytics to improve learning engagement - A portfolio demonstrating high-quality videos, tutorials, courses, or digital learning assets