Senior Director, Accounts Receivable

Job description

Accountabilities Lead, manage, and develop Accounts Receivable teams, including recruiting, onboarding, training, coaching, performance management, and employee development. Oversee day-to-day Accounts Receivable operations and related functions, including Electronic Data Interchange (EDI), rejection management, and denial management. Establish, implement, and continuously optimize departmental policies, best practices, standardized workflows, and operational processes. Monitor the overall health of outstanding accounts receivable and develop action plans to reduce aging, resolve outstanding balances, and improve inventory performance. Conduct root cause analysis to identify recurring issues and implement sustainable corrective actions across the revenue cycle. Establish, monitor, and achieve departmental performance metrics and enterprise benchmarks to measure productivity, collections, quality, and operational effectiveness. Analyze collection trends, payment processing performance, and other financial indicators to proactively identify fluctuations, risks, and improvement opportunities. Prepare and support executive-level summaries, financial reporting, healthcare analytics, and performance presentations for senior leadership. Provide executive oversight for system upgrades and enhancements involving Accounts Receivable inventory applications. Maintain regular management meetings to review accounting data, discuss performance, address concerns, and align on corrective actions. Oversee offshore revenue cycle relationships, resources, productivity goals, and service delivery performance. Design and implement BPO performance trackers that compare operational results against established KPIs and service expectations. Partner with offshore and U.S.-based service delivery and collections teams to understand and consistently meet client expectations. Participate in recurring meetings with offshore teams to address client-specific issues, review KPI performance, and coordinate improvement initiatives. Collaborate with offshore lead generation and delivery teams to streamline processes supporting new business opportunities. Manage vendor relationships, assignments, and performance expectations. Lead or participate in special projects and other strategic initiatives as assigned. Requirements High school diploma or GED required. Bachelor’s degree in Healthcare Administration, Business Administration, Benefits, or a related field preferred; equivalent education, training, and experience may be considered. At least 5 years of experience in revenue cycle management or accounts receivable, preferably within healthcare or the health insurance industry. At least 2 years of supervisory, management, or leadership experience preferred. Experience working with offshore billing or revenue cycle operations is preferred. Strong working knowledge of revenue cycle metrics, medical billing requirements, financial processes, and business operations. Strong financial reporting and healthcare data analysis capabilities, with the ability to translate data into actionable recommendations. Strong supervisory and management skills, including the ability to lead cross-functional and geographically distributed teams. Excellent oral, written, and interpersonal communication skills, with the ability to communicate effectively with executives, managers, business stakeholders, and technical teams. Strong presentation development and delivery skills, particularly for financial reporting and healthcare analytics. Proficiency with word processing, spreadsheet, database, and presentation software. Strong decision-making, organizational, time management, mathematical, and problem-solving skills. Ability to identify recurring operational issues, determine root causes, and implement effective front-end and process-level solutions. Ability to adapt communication style to different audiences and interact professionally with diverse personalities. Demonstrated ability to establish and maintain productive professional relationships across departments and organizational levels. Strong understanding of client expectations and the ability to balance operational performance with service quality. Benefits Performance-based incentive plan and eligibility for a discretionary incentive bonus in accordance with applicable policies. Competitive base compensation determined by factors including geographic location, skills, experience, qualifications, and other job-related considerations. Leadership opportunity within a healthcare revenue cycle environment. Opportunity to influence enterprise Accounts Receivable strategy, operational performance, and continuous improvement. Exposure to executive-level financial reporting, healthcare analytics, technology initiatives, vendor management, and offshore operations. Opportunities to lead and develop teams while driving measurable improvements in revenue cycle performance. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Accounts Receivable based in United States. This senior leadership role is responsible for shaping and executing the strategic direction of Accounts Receivable operations within a complex healthcare revenue cycle environment.You will lead teams and oversee critical functions including accounts receivable, EDI, rejection management, and denial management.The role combines operational leadership, financial analysis, performance management, and continuous process improvement.You will use data and revenue cycle metrics to identify collection trends, address root causes, and improve financial performance.The position also provides executive oversight of technology initiatives, vendor relationships, and offshore service delivery partnerships.Success requires strong collaboration across service delivery, collections, technology, finance, and other business functions.This is an opportunity to influence enterprise-level performance while building scalable processes and developing high-performing teams.