Senior Director, Ambulatory Services

Job description

Primary City/State: Phoenix, Arizona Department Name: Clinic Admin-Clinic Work Shift: Day Job Category: Clinical Support Join a high performing executive team where you'll partner with nationally recognized physician leaders to solve complex challenges, drive transformational growth and shape the future of academic medicine. This is an exciting opportunity to lead with influence, build lasting relationships and make a meaningful impact on patients, providers and the communities we serve. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package. Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care. POSITION SUMMARY This position is responsible for initiating and implementing operational strategy, operationalizing acquisitions of new practice sites, growth strategy and program development across multi-specialty practice sites, management and renewal of business contracts, patient experience, and overall practice management for assigned clinics in the Ambulatory Services Division. Has oversight of administrative and clinical operations, and performance improvement initiatives in multi-site, multi-specialty clinics within the market. Oversees and supports 80+ staff, 100+ faculty, and up to 750 residents on rotation. Plans, organizes, directs and manages all clinic activities to achieve performance targets and works towards continuous improvement. Develops and maintains a strong partnership with physician leadership. Actively supports the organization’s mission, vision, values and strategic initiatives. Provides direct and matrix supervision to Ambulatory Practice Managers, Operations Directors, and Ambulatory Care Nursing Leaders. CORE FUNCTIONS 1. Oversees multi-specialty multi-site ambulatory clinics in one or more location. At any given time, has oversight of 80+ clinical, non-clinical and administrative staff. Provides practice support to 100+ Banner employed, University of Arizona employed, or contractual faculty and providers; oversees the annual and monthly ambulatory practice onboarding and orientation of up to 750 rotational residents at multiple sites. Facilitates the integration of newly hired and affiliated physicians into the group practice setting to include credentialing, orientation, practice set up, template and protocol management, ambulatory revenue cycle management, and clinical quality management. 2. Interfaces with Department Administrators, the Graduate Medical Education Office, and partners at the University of Arizona to support the ambulatory practice of faculty and residents, including projection of anticipated volumes, contract management, and management of resource and staffing support needs. 3. Establishes and maintains effective communication and positive relationships with physicians. Develops programs to foster physician engagement and satisfaction, and increase employee satisfaction and patient loyalty. Guides the implementation of these initiatives across Ambulatory Services, to support hospital, medical group, and system goals. 4. In partnership with the Senior Administrator, collaborates with hospital, department, ambulatory and medical group leadership to operationalize the acquisition of new practices, and the expansion of service sites to include new building opportunities, lease agreements and space and capacity management. Partners with support departments such as business development, HR, facilities and regulatory operations to ensure successful transition and opening of new sites. Design and implementation of such opportunities are focused to prosper growth, access to care and revenue opportunities for the organization. 5. Under the direction of the Senior Administrator, plans and implements strategic initiatives across Ambulatory Services to align with the goals and vision of the Banner Corporation. Independently leads teams of peers and associates to guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects across all clinics in the market. Assists in development and implementation of the annual operating plan for Ambulatory Services. 6. Oversees practice technical revenues, and all ambulatory revenue cycle functions to include front end registration, POS collections, charge entry, and back end denials. Partners with BUMG Finance to set annual volume budgets, and staff productivity metrics. Develops and submits the annual operating and capital budgets. Develops financial and operational reports to aide all Ambulatory Services in daily management of practice operations and maintenance of the integrity of the ambulatory revenue cycle. 7. Oversees and manages off-site and practice site contracts if required. Ensures overall compliance with legal, regulatory and quality requirements. Develops and implements a system to ensure that established policies, goals, and objectives are achieved, and in compliance with practice, facility, and system policies, and related local, state, and federal codes and regulations. 8. Works with practice leaders to ensure the smooth and efficient flow of patients through the practices. Leads patient access initiatives to ensure timely appointment availability. Upholds standards and targets for best practices related to telephone management, appointment management, appointment wait times, and other relevant physician practice management metrics. Works collaboratively with central support departments such as patient scheduling and central insurance verification to ensure optimum operational effectiveness. Monitors room utilization to achieve maximum efficiency. Oversees staff productivity by ensuring appropriate staffing levels to match volumes and industry standards; partners with Department Administrators to review faculty productivity/clinic volumes, and recalibrate staffing and facility resources as required. 9. Has administrative leadership responsibilities and oversight of multiple practice locations within BUMG. The scope and span typically covers a multitude of multi-disciplinary clinics, matrixed reporting indirect reports, and a significantly large numbers of providers. Customers of this position are both internal and external, including leadership staff, staff, medical staff, regulatory agencies, and the community. This position collaborates within an integrated healthcare system including Department Administrators, College of Medicine, and Executive Leadership. This position promotes a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Partners with Department Chairs to provide oversight of the financial and operational performance in its clinical practices and training activities. MINIMUM QUALIFICATIONS Bachelor’s Degree in a relevant field or equivalent level of education and experience. Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association. Expert-level working knowledge of principles, practices, and operations in assigned or related area of responsibility as normally obtained through a minimum of five years of progressively responsible managerial experience, including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment. Must demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Must demonstrate skills and business acumen through direct leadership experiences such as: Anticipating and responding to the needs of internal and external customers; managing a budget and financial plans; building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; demonstrating excellent human relations, organizational and communication skills; demonstrating a passion about continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians. PREFERRED QUALIFICATIONS Master’s Degree preferred. Previous Medical Practices experience. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy