Senior Director, Asset Management

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary The Senior Director, Asset Management provides senior-level oversight and strategic leadership for a large and complex commercial real estate loan servicing portfolio. This role is a co-lead position and will partner with a peer Senior Director to jointly lead an Asset Management team dedicated to the Freddie Mac portfolio, sharing accountability for strategic direction, operational standards, and performance culture. This role partners directly with agency representatives, internal credit and risk teams, borrowers, and executive leadership to manage portfolio risk, drive operational performance, and ensure compliance with investor and regulatory requirements. Key Responsibilities Strategic Leadership & Portfolio Oversight Co-lead end-to-end oversight of a large multifamily real estate loan portfolio, with primary accountability for process, risk identification, escalation, and strategy. Establish and enforce asset management policies, procedures, and governance frameworks aligned with Freddie Mac lender requirements and investor guidelines. Drive innovation and process improvements; identify technology solutions to achieve operational efficiencies. Lead ongoing risk analysis across the loan portfolio, ensuring timely risk detection, appropriate monitoring, and escalation of heightened criticized and special servicing situations. Monitor exception reports and controls to ensure data accuracy, process adherence, and regulatory compliance. Develop quality assurance procedures and standards; communicate risk findings to senior leadership. Partner with horizontal leadership to develop portfolio and industry reviews that forecast emerging themes, risks, and opportunities. Team Management & Development Co-lead, mentor, and develop a high-performing asset management team, fostering a culture of professional development, innovation, and accountability. Conduct performance reviews, set individual and team objectives, and provide on-going coaching and training on risk mitigation, agency guidelines, and market trends. Build cross-functional partnerships with originations, underwriting, closing, credit, compliance, and legal teams. Client & Stakeholder Relations Foster and maintain strong working relationships with Freddie Mac, and other agency or investor partners. Manage borrower relationships, providing exceptional customer service while upholding loan document requirements and investor obligations. Hold the designated Chief Servicing Officer role for Freddie Mac, representing the firm’s platform at industry events and conferences. Reporting & Governance Develop and deliver executive-level reporting on portfolio performance, risk trends, watch list composition, and action plan status. Ensure servicing processes, procedures, and reporting adhere to agency requirements and drive continuous process improvement. Participate in and assist with regulatory examinations, internal audits, and investor reviews as required. Qualifications Education Bachelor's degree in Finance, Accounting, Business Administration, Real Estate, or related field required. Master's degree (MBA or MS in Real Estate Finance) strongly preferred. Experience Minimum 12+ years of progressive commercial real estate asset management or loan servicing experience. At least 8–10 years of experience managing agency multifamily loan portfolios. Demonstrated experience leading and developing teams of asset management professionals. Significant experience managing distressed and special servicing situations, including loan workouts and dispositions. Proven track record of delivering measurable financial impact through portfolio risk management and recovery outcomes. Skills & Competencies Deep knowledge of agency guidelines, multifamily loan structures, and servicing compliance requirements. Exceptional analytical skills including financial modeling, property operating statement analysis, rent roll review, and complex scenario modeling. Strong leadership and people management skills; ability to prioritize, delegate, and drive a high-performance culture. Excellent written and verbal communication skills; ability to effectively present to senior executives, boards, agency partners, and external stakeholders. Client-facing credibility with senior-stakeholder management and influencing skills. Proficiency in loan servicing platforms, Microsoft Office Suite (Excel, Word, PowerPoint), and Argus (preferred). This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Houston, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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