Senior Director, BioAnalytical

Job Overview Direct, administer and coordinate activities of Laboratory operations in an assigned region. Responsible for operational Profit & Loss (P&L) and the quality of services delivered. In conjunction with Senior Vice President, Global Central Labs, other regional general managers, and global functional managers, formulate short and long-term plans, objectives and policies. Essential Functions • Manage operations for Laboratory operations in an assigned region to ensure operational profitability and the • delivery of quality services to clients. • Focus on customer satisfaction and ensure activities are put in place to maintain and improve customer satisfaction • levels. Interact with clients to address clients’ operational issues and ensure satisfaction with services. • Develop policies, practices and standards to minimize and manage business risk to the Company and customers. • Develop, monitor and implement regional budgets and pricing programs. Maintain financial oversight of operations in • assigned regions. • Assure implementation and operational integration of Global Laboratory goals and objectives in regions as directed by • senior management. • Develop and implement region’s strategic and tactical initiatives. Take ownership of strategic initiatives and work with • functional management to develop implementation plans, including measures to evaluate success. • Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include training, • coaching, and mentoring employees; planning, delegating, and directing work; appraising performance and guiding • professional development; rewarding and disciplining employees; addressing employee relations issues and resolving • problems. Approve actions for all management / human resource matters. • In conjunction with Senior Vice President, Global Centrals Labs, other regional managers, and global functional • managers, assist in formulating effective Global Laboratory strategic goals and objectives. • Provide support to business development and continued development of a competitive service offering by comparing • IQVIA Laboratory’s capabilities with the market expectation. • Manage facility needs and strategic planning for facility expansion. • May act as site head. Qualifications • Bachelor's Degree in Business Administration or science-related field Req • 10-15 years relevant industry experience • Knowledge of operational aspects of clinical laboratory service delivery • Knowledge of regulatory and regional policies and practices in clinical laboratory environment • Excellent analytical skills to resolve issues in a variety of complex situations • Excellent verbal and written communication skills with a focus on customer service • Strong presentation and organizational skills • Strong negotiating skills • Strong leadership skills Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions.