Senior Director - Business Services & Operations, International

Job description

ABOUT THE TEAM JioStar is entering its next phase of growth, building a world-class media and entertainment powerhouse with the ambition to become the leading destination for premium Indian-produced content. With 600M+ monthly active users in India, the JioHotstar platform has already achieved unmatched domestic scale. The focus now is on leveraging this strong foundation to expand into new products and revenue streams. We are leveraging our best-in-class technology to bring an enterprise grade solution to the global markets serving the needs of streaming customers including media companies, sports leagues, telcos, etc. Our ambition is to be the go-to technology solution to power video streaming & technology partners. THE ROLE Prism is looking for a senior business leader to drive global Product Growth, Customer Lifecycle, Business Operations and strategic client success across international markets. This role sits at the intersection of Business, Product, Engineering, Data, CRM, Legal and Regional teams owning scalable growth, operational excellence, delivery accountability and long-term commercial impact for the Prism platform ecosystem. You will lead high-value client engagements, drive portfolio growth, influence product prioritization, and build the operating rigor required to scale a world-class B2B platform business. Prism clients are making long-term bets on our platform. Your mandate is to make those bets successful through operational excellence, scalable growth, delivery accountability and trusted client partnerships. This role is for leaders who build organizations that execute, scale and deliver with consistency. KEY RESPONSIBILITIES ●Define and lead global Growth, GTM, and Customer Lifecycle strategies across acquisition, engagement, retention, monetization and customer experience transformation. ●Own executive client and stakeholder relationships across the Prism portfolio, acting as the escalation and decision-making lead for strategic initiatives. ●Drive multi-million-dollar business impact through platform optimization, market expansion, operational transformation and cost-efficiency programs. ●Lead global experimentation and data-driven growth frameworks across CRM, onboarding, pricing, payments, retention and engagement funnels. ●Influence Product and Engineering roadmaps by identifying strategic growth opportunities, operational bottlenecks and market-specific business needs. ●Lead transformation programs spanning payments modernization, customer migration, identity and security optimization and GenAI-enabled support capabilities. ●Establish scalable operating models, governance frameworks, and cross-functional execution mechanisms to improve speed, accountability and delivery excellence globally. ●Drive strategic partnerships, vendor ecosystems and commercial collaborations to enhance platform capabilities and business outcomes. ●Build and mentor high-performing teams with a culture rooted in ownership, innovation, experimentation and operational rigor. SKILLS & ATTRIBUTES FOR SUCCESS 12+ years of leadership experience across Business Operations, Growth, Consulting, Client Engagement or Technology Services Proven track record managing enterprise client portfolios with accountability for delivery and commercial outcomes Strong commercial acumen and product fluency with the ability to influence cross-functional leadership Experienced in scaling engagement models, driving transformation programs, and leading high-performing teams Executive presence with the ability to operate credibly with both client C-suites and internal product/engineering leaders HIGHLY VALUED Experience in Project Management functions involving multiple stakeholders Experience in OTT, streaming, subscription, media-tech or B2B/B2C platform businesses Consulting or professional services background Exposure to lifecycle marketing, CRM ecosystems, payments, monetization and AI-led engagement platforms ABOUT US Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies. JioStar India Private Limited (formerly known as Star India Private Limited) is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.