Senior Director - Carrier Platform Relations

Job description

The Central Trucordia Carrier Relations team is looking for a highly experienced and strategic Carrier Relations Director to drive carrier engagement, optimize partnerships, and support offices with carrier-related initiatives. This senior-level role is responsible for strengthening relationships with key P&C carrier partners while ensuring alignment with business objectives to maximize growth and profitability. They will need to have deep expertise in brokerage and carrier operations, knowledge of complex Property & Casualty insurance products (e.g. CCIPS/OCIPs/Wraps, Environmental/Pollution Liability, Specialty Surety Bonds, and other specialty lines of coverage), and a strong track record in negotiating and managing carrier relationships. Key Responsibilities: Organic Growth via Carrier Strategy & Engagement: Responsible to develop and implement platform-specific strategies to enhance carrier relationships and optimize appointments. Platform-level consolidation of partnerships to align with the Trucordia’s long-term goals, ensuring strategic growth and operational efficiency. Market Intelligence & Data-Driven Decision Making: Analyze carrier performance metrics (loss ratio, production reports, and other KPIs) and regional/national market trends to drive informed decision-making. Brokerage & Platform Support: Serve as the key liaison for platform-level carrier issues, escalating challenges as necessary and ensuring offices maximize available carrier resources. Cross-Functional Collaboration: Partner with internal stakeholders, including sales leaders, account managers, and executives, to align carrier relationships with business needs and drive strategic initiatives. Negotiation & Profitability Optimization: Lead negotiations with carriers to ensure fair compensation, optimize profit-sharing, and create growth opportunities for the platform. Operational Excellence: Streamline carrier placement strategies, integrate best practices, and ensure seamless collaboration between the platform and the national Carrier Relations team. Industry Representation: Represent the platform in carrier strategy discussions, industry events, and regional carrier meetings to ensure alignment with business objectives. Broker Experience (Non-Negotiable): Must have a deep background in brokerage operations and carrier relationship management. Senior-Level Expertise: Minimum of 10+ years, preferably within a brokerage. Experience on the carrier side may be considered if it includes significant engagement with brokers and strategic partnership management. Complex Insurance Knowledge (Non-Negotiable): Strong understanding of complex insurance products available in the specific geographic region. Entrepreneurial Mindset: Ability to think strategically, take initiative, and identify opportunities to strengthen carrier partnerships. Relationship Management: Proven ability to build and maintain long-term relationships with carriers and internal stakeholders. Problem Solver with Data Analytics Experience: Ability to leverage analytics to assess carrier performance, identify placement gaps, and drive solutions. Strong Communication & Negotiation Skills: Comfortable presenting carrier strategies, advocating for change, and negotiating favorable outcomes. Highly Adaptable & Independent: Ability to navigate complex carrier dynamics, balance competing priorities, and execute initiatives effectively. Performance Metrics: Growth in premium and profitability with strategic carrier partners. Increased/Improved Average Commission Rate by strategic carrier partners Number of carriers consolidated and optimization of appointments. Success in new business wins with strategic carrier partners. Strength of relationships with regional and national carrier leadership teams. Reporting Structure: Working in partnership with the Platform Leadership team, this role will report to the Trucordia VP of Carrier Relations and integrate as part of the broader Central Carrier Relations team to drive execution and growth. We are looking for a team player – someone who finds fulfillment in the overall success of the platform and Trucordia and who knows how to build a strategy and get it done. Please see our company Benefits: Medical, Dental, Vision Life Insurance and AD&D FSA / HSA Accident Critical Illness Hospital Indemnity Supplemental Health Insurance EAP Pet Insurance 11 Paid Holidays Flexible PTO 401K Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer. Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department. Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”? We are RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.