Senior Director, Customer Data & Analytics

Job description

Job Description Build the Future with Us Are you passionate about data, analytics, and customer intelligence, and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As Senior Director, Customer Data & Analytics, you will play a key role in transforming our analytical capabilities and customer intelligence function. Reporting to the Vice President, Growth, Analytics and Customer Experience, you will be responsible for defining and evolving the data, analytics, and customer intelligence capabilities that support strategic decision-making, customer experience, and organizational growth. You will act as a strategic partner to business leaders, transforming data into tangible business value. This role offers an excellent opportunity to showcase your expertise and fully leverage your potential within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation. What You Will Accomplish with Us As Senior Director, Customer Data & Analytics, you will be at the heart of our mission. Your key responsibilities will include: Define and implement an analytics strategy aligned with business priorities to drive growth, value creation, and strategic decision-making. Develop customer intelligence capabilities by leading customer segmentation, advanced analytics, and performance measurement initiatives. Enhance executive metrics, dashboards, and measurement frameworks, including Customer Lifetime Value (CLV) approaches, to optimize growth and engagement strategies. Champion an integrated customer data vision by ensuring a single, centralized customer view and leading the evolution of Master Data Management (MDM) capabilities. Oversee the development of advanced and predictive analytics models while promoting best practices in data science. Ensure the development and continuous improvement of analytics tools, platforms, and capabilities that maximize the value of data. Maintain data quality, integrity, governance, and optimal utilization in collaboration with technology teams and business partners. Engage, develop, and lead a multidisciplinary team by fostering collaboration, innovation, talent development, and results delivery. What Could Accelerate Your Success in This Role We are looking for someone who: Is recognized for their strategic vision and ability to transform data into business value. Demonstrates strong leadership skills and the ability to build and develop high-performing teams. Possesses excellent influencing, communication, and collaboration skills when working with business partners and diverse stakeholders. Is recognized for expertise in analytics, business intelligence, data science, and data management. Has more than 10 years of experience in analytics, business intelligence, data science, or data management. Holds a university degree in actuarial science, mathematics, computer science, data science, business administration, or a related field. Has significant experience managing professional teams in complex, matrix-based environments. Experience in financial services or insurance, as well as knowledge of modern data environments, advanced analytics, and artificial intelligence, is considered an asset. Has an advanced level of proficiency in French and an intermediate level of proficiency in English, as the successful candidate will interact daily, both verbally and in writing, with English-speaking business partners. Why You'll Love Working with Us A workplace where learning and development are integrated with a shared pursuit of excellence. Artificial intelligence is accessible to everyone, helping increase personal effectiveness while supporting organizational growth. A healthy, safe, equitable, and inclusive work environment where individuals can reach their full potential. The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces. The chance to contribute directly to strategic decisions that shape the future of the organization. The opportunity to work at the intersection of data, growth, and customer experience. A team that values innovation, collaboration, and excellence. The opportunity to make a meaningful impact on how iA understands, serves, and retains its clients. Competitive Benefits Flexible group insurance plans Competitive pension plan Employee share purchase plan Vacation program, wellness days, and personal development days Telemedicine services Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus Discounts on iA products And much more! Apply now and take the lead in your career, where your talent truly matters! Hesitant to Apply? At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. Your place may be with us, and we would love the opportunity to get to know you! Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Company iA Financial Group Posting End Date 2026-09-15 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here . Someone from our team will be happy to assist you with your needs.