Senior Director, DAG Client Solutions - Data Analytics & Governance Practice

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Senior Director, DAG Client Solutions for our Data Analytics & Governance (DAG) practice. The Senior Director, DAG Client Solutions serves as the operating leader for DAG’s client delivery platform, with responsibility for the integrated operational, technical, staffing, and service delivery functions that support the practice’s client-facing work. You’ll lead the development of scalable, high-quality, defensible, innovative, and commercially effective solutions while bringing historically independent functions together as one integrated Client Solutions team. Working closely with DAG leadership, lawyers, and firm administrative teams, you’ll translate practice strategy into consistent execution across Operations, Digital Forensics, Infrastructure, Solutions Architecture, Data Engineering and Processing, Development, Emerging Legal Solutions, Client Services Project Management, Managed Review, Recruiting and Specialized Talent, and other operational functions. You’ll provide leadership across service delivery, resource and staffing strategy, team performance, quality, technology and innovation, and operational decision-making. This role combines executive leadership with a strong client-service and consultative orientation. You’ll help evolve DAG’s operating model, develop multidisciplinary teams, scale new solutions and technologies, and strengthen the client experience while balancing quality, risk, efficiency, and commercial performance. Maintaining an in-office presence is important to delivering our services through an integrated and collaborative work culture. This position can be resident in any one of our Boston, Century City, Chicago, Dallas, Houston, Los Angeles, New York, Philadelphia, San Francisco, or Washington, DC offices and follows a hybrid three (3) days per week in-office working arrangement . What you’ll do: Strategy & Leadership Serve as a member of DAG leadership and advise practice leadership on delivery strategy, operating model, resource needs, service quality, risk, innovation, and execution priorities. Develop and lead an integrated Client Solutions strategy that supports DAG’s core practice and emerging legal solutions and enables sustainable growth. Translate strategic priorities into clear operating plans, decision rights, accountabilities, performance expectations, and measurable outcomes. Build alignment and accountability across multidisciplinary teams and represent Client Solutions in significant practice and firm initiatives. Client Solutions & Service Delivery Design, implement, and continuously improve an integrated Client Solutions operating model spanning intake, scoping, staffing, workflows, matter handoffs, escalation, communication, closing, and knowledge transfer. Establish consistent delivery standards across Client Solutions while preserving flexibility for different clients, matters, technologies, risk profiles, and service offerings. Maintain executive oversight of significant client and matter delivery issues, facilitating timely resolution of escalations and ensuring appropriate communication with lawyers, clients, and firm stakeholders. Partner with DAG legal leadership and matter teams to align operational execution with legal strategy, client expectations, defensibility requirements, budgets, and timelines. Capture lessons learned and successful approaches to drive continuous improvement across matters and teams. People, Staffing & Organizational Leadership Lead the Client Solutions people and organizational strategy, including structure, role clarity, workforce planning, succession planning, hiring, retention, training, career development, and performance management. Lead and develop Client Solutions managers and functional leaders, establishing consistent management expectations and building leadership capacity across the organization. Oversee capacity and staffing strategy, including demand forecasting, assignments, load balancing, cross-training, contingent staffing, and resource planning. Monitor utilization, workload, productivity, skill coverage, and service demand and recommend changes to staffing, team structure, sourcing, or investment priorities. Foster an inclusive, collaborative, accountable, and high-performing culture that values legal judgment, technical excellence, project discipline, client service, and innovation. Quality, Risk & Operational Excellence Establish and oversee service delivery standards, quality controls, documentation, playbooks, and training that support accurate, consistent, secure, and defensible client service. Partner with DAG legal leadership and relevant firm functions on legal defensibility, information security, data handling, confidentiality, records management, vendor risk, business continuity, and client requirements. Ensure operational issues, errors, near misses, and client concerns are appropriately identified, escalated, remediated, and incorporated into continuous improvement. Promote disciplined project management, change control, documentation, and communication across Client Solutions. Technology, Innovation & Growth Lead operational execution of technology, development, and innovation priorities, aligning investments and solutions with client needs, quality, risk, scalability, and commercial value. Collaborate with DAG leaders, firm technology teams, vendors, and other stakeholders to evaluate, pilot, implement, and scale technology, automation, analytics, and AI-enabled workflows. Move new technologies and workflows from concept or pilot to repeatable, supportable, and measurable production use with appropriate controls and accountability. Identify opportunities to improve speed, quality, consistency, client experience, and cost effectiveness while positioning Client Solutions as a strategic consulting partner to lawyers and clients. Partner with practice leadership to identify and operationalize new service offerings, client solutions, cross-practice initiatives, and growth opportunities. Financial, Commercial & Performance Management Partner with DAG leadership on financial planning, pricing strategy, budgeting, forecasting, profitability, and business planning by providing delivery assumptions, staffing models, resource requirements, and operational insights. Support matter budgets, alternative fee arrangements, portfolio delivery models, and pricing proposals by evaluating scope, workflow, staffing, technology, timing, risk, and expected effort. Monitor operational and financial performance and identify opportunities to improve efficiency, manage cost, increase scalability, and strengthen commercial results. Define and monitor key performance indicators across service quality, capacity, utilization, productivity, client satisfaction, risk, financial performance, employee development, and adoption of new technologies and workflows. Provide concise reporting and recommendations to practice leadership on performance, material risks, resource needs, trends, and priorities. Client & Firm Engagement Build trusted relationships with DAG partners, lawyers, matter teams, clients, firm leaders, vendors, and other stakeholders involved in service delivery. Participate in significant client pitches, RFPs, client reviews, and solution-design discussions, clearly communicating DAG’s capabilities, operating model, quality controls, and value proposition. Partner across Business Operations, Finance, Pricing, Business Development, Human Resources, Technology, Information Security, Procurement, Risk Management, and other firm functions to advance Client Solutions priorities. Develop an external industry presence, as appropriate, through writing, speaking, professional organizations, and educational opportunities. What sets this role apart: Strategic Impact: Serve as an operating leader within DAG and help shape how the practice delivers sophisticated, scalable, and commercially effective solutions to clients. Innovation Focus: Lead the operational adoption and scaling of technology, automation, analytics, AI-enabled workflows, and emerging legal solutions in a rapidly evolving area of client demand. Leadership & Transformation: Bring multidisciplinary teams and functions together through a unified Client Solutions model while developing leaders, strengthening collaboration, and driving meaningful organizational change. Client Engagement: Work closely with lawyers and clients to design and deliver integrated solutions that combine legal judgment, technology, operational excellence, and a consultative approach to client service. Flexibility: Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This role offers a hybrid three (3) days per week in-office schedule in our Boston, Houston, New York, Philadelphia, or Washington, DC office, providing flexibility while supporting our collaborative, team-based culture. Culture of Excellence: Join a collaborative, forward-thinking team focused on technical excellence, innovation, responsiveness, and exceptional client service. Who we’re looking for: Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. Minimum 12 years of progressively responsible experience in eDiscovery, legal technology, legal operations, professional services delivery, managed review, data analytics, digital forensics, or a related field. Minimum 7 years of significant management, supervisory, or leadership experience, including experience leading managers and multidisciplinary teams. Demonstrated experience designing or improving scalable service delivery models, resource and capacity planning, quality controls, change management, and operational performance. Experience working in a law firm, corporate legal department, legal services organization, technology-enabled professional services organization, or comparably complex client-service environment. An advanced degree or additional relevant experience is preferred but not required. Executive leadership, strategic thinking, and sound business judgment, with demonstrated success translating strategy into clear operating plans and consistent execution. Strong people leadership and organizational design skills, including experience developing leaders, building teams, managing performance, and leading complex organizational transformation. Deep understanding of client service delivery and the eDiscovery lifecycle, including preservation and collection, processing, analytics, review, production, managed review, project management, development, automation, AI-enabled workflows, and quality control. Strong consultative and commercial orientation, with the ability to balance legal, operational, technical, financial, risk, and client-service considerations. Proven success building trust, influencing without direct authority, and developing consensus across multidisciplinary teams and senior stakeholders. Excellent written, verbal, executive communication, relationship management, negotiation, conflict resolution, and escalation-management skills. Strong financial and commercial acumen, including experience with budgets, pricing inputs, forecasts, staffing models, profitability, and performance metrics. Strong project and program management skills, with the ability to analyze complex issues, make sound decisions, manage competing priorities, and remain effective during client-critical or time-sensitive matters. Proficiency with relevant eDiscovery, project and resource management, financial and reporting, data visualization, collaboration, automation, AI/ML, and firm administrative technologies. PMP, Lean Six Sigma, CEDS, Relativity, information governance, digital forensics, AI, or other relevant industry certifications are preferred but not required. Benefits: Morgan Lewis offers competitive compensation and a comprehensive benefits package, including medical coverage, parental leave, paid time off, income protection programs, and more. Qualified candidates must apply online at . #LI-Hybrid #LI-ML2 For positions in Boston, MA, the salary range for this position is: $224,800.00 - $359,725.00. For positions in Century City, CA, Los Angeles, CA, and New York, NY, the salary range for this position is: $244,400.00 - $391,025.00. For positions in Chicago, IL, the salary range for this position is: $224,800.00 - $359,725.00. For positions in San Francisco, CA, the salary range for this position is: $254,150.00 - $406,640.00. For positions in Washington, DC, the salary range for this position is: $234,600.00 - $375,375.00. The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors. Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants : Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. 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