Senior Director, Delivery (Telecom)

Job description

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates: Hybrid + 10% Travel: - Denver, CO - St. Louis, MO Hybrid + 25% Travel consistently to Denver and/or St. Louis: - Atlanta, GA - Charlotte, NC Hybrid + 50% Travel consistently to Denver and/or St. Louis: - Boston, MA - Charlottesville, VA - Columbus, OH - Durham, NC Remote + 50% Travel consistently to Denver and/or St. Louis: - Remote in the US THE OPPORTUNITY This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth. Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, ServiceNow, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent workstreams by balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility. This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings. If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio. KEY RESPONSIBILITIES - Strategic Delivery Leadership - Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes. - Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration. - Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops). - Partner with global delivery centers to optimize staffing, velocity, and cost structures. - Client Engagement & Growth - Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities. - Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization. - Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue. - Ensure contract alignment, SOW clarity, and operational governance are fully adhered to. - Practice & Business Building - Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs. - Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments. - Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution. - People Leadership - Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations. - Provide clear direction through complex engagements; empower teams with real-time feedback and career development. - Build a culture of accountability, collaboration, and delivery excellence. COMPETENCIES - 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams. - Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services). - Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows. - Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom. - Knowledge of open-source engineering stacks and cloud-based modernization patterns. - Strong command of reporting and operational tools (Tableau, Jira, etc.). - Executive-grade communication – clear, concise, persuasive. - Proven ability to navigate complex political environments and influence across long-standing stakeholder groups. - Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability. - Experience leading distributed teams across multiple geographies and cultures. - Bachelor's degree or MBA in Engineering, Computer Science, or Business. EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.