Senior Director, Ecommerce Online Pharmarcy

Job description

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. SUMMARY Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus ’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners. This is a senior leadership role with real P&L responsibility and broad influence across the organization. Key responsibilities Ecommerce strategy and growth Own the ecommerce and revenue plan for the online pharmacy business Drive growth across acquisition, conversion, retention, and average order value Translate company goals into clear ecommerce priorities and execution plans Identify new growth opportunities across channels, partnerships, and product mix Customer experience and conversion Own the end-to-end customer journey, from first visit through reorder and subscription Partner with Product and UX teams to improve site experience, checkout, and mobile performance Use data and testing to continuously improve conversion rates and engagement Marketing and merchandising leadership Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments Partner closely with Marketing on paid media, lifecycle, and on-site campaigns Ensure strong alignment between traffic strategy and on-site experience Analytics and performance management Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention Use insights to guide prioritization, investment decisions, and forecasts Clearly communicate performance and tradeoffs to executive leadership Cross-functional leadership Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution Balance growth initiatives with operational realities unique to pharmacy and regulated products Act as the connective tissue across teams to keep priorities aligned and moving P artner with product on developing a multi-year roadmap and prioritization Team leadership Build, lead, and develop a high-performing ecommerce team Set clear goals, expectations, and accountability Create a culture focused on results, learning, and continuous improvement What success looks like in this role Consistent revenue and margin growth across the online pharmacy business Improved conversion, retention, and customer satisfaction Clear, disciplined execution against an ecommerce roadmap Strong collaboration across Product, Marketing, Technology, and Operations A motivated, accountable team that knows what success looks like REQUIRED QUALIFICATIONS Education : Undergraduate degree with a master’s in computer science or business desired Experience: 10+ years of ecommerce or digital business experience, including senior leadership roles Proven ownership of a high-volume ecommerce P&L Strong strategic and operational balance to craft high-level digital strategies and execute hands-on digital performance plans across a variety of audience/entry channels Strong background in conversion optimization, digital merchandising, and customer LTV Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred Data-driven decision maker who is comfortable with ambiguity and tradeoffs Comfort with using data and analytics to guide strategy and measure performance Strong communicator with excellent planning and execution skills Track record of leading cross-functional teams and influencing without direct authority PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits​ Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.