Senior Director, Engineering and Quality

Job description

**Be Part of Our Next Chapter** For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – *Creating Connections. Empowering Partnerships. Always Evolving*. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Senior Director, Engineering & Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners closely with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality. ### Individual Accountabilities - **Engineering Delivery & Execution:** Own engineering outcomes that enable the product roadmap, ensuring predictable delivery and high-quality deployments in partnership with Product and Delivery. - **Technical Direction & Architecture:** Set the technical direction for the business unit, ensuring scalable, resilient architecture and sustainable platform evolution. - **Quality Strategy and Governance**: Own the quality strategy, quality management systems, and continuous improvement frameworks, including the vision to drive continued automation. - **Service Health & Operational Performance:** Be accountable for platform stability, performance, and availability across production and pre-production environments. - **Technical Debt & Modernisation:** Ensure technical debt is visible, prioritised, and actively reduced through refactoring and modernisation initiatives. - **Engineering Efficiency:** Improve productivity through streamlined practices and tooling, automation, and effective code management practices. - **People, Capability & Cross-Functional Leadership:** Lead, mentor, and develop Engineering and Quality leaders, build required capability, and drive alignment across Product, Delivery, Operations, Support, and Account Management. - **Risk & Quality Management:** Proactively identify and mitigate engineering and quality risks ensuring delivery quality meets or exceeds customer expectations. ### Qualifications and Experience - 10+ years in software engineering and/or quality, with 5+ years in technical leadership and experience leading both engineering and quality functions - Bachelors Degrees in Engineering, Computer science, or related fields - Proven experience delivering enterprise-scale software platforms, ideally including content services or digital experience solutions - Strong background with both cloud-native architectures (AWS preferred) and distributed systems (Linux-based environments preferred) - Demonstrated accountability for engineering execution, quality outcomes and quality governance - Deep understanding of modern software delivery practices (Agile, Lean, DevOps, CI/CD, etc.) - Experience establishing engineering frameworks, standards, and practices across distributed teams - Experience defining and scaling quality management strategies, including automation and shift-left practices - Demonstrated success managing engineering teams supporting SaaS or digital experience platforms - Proven track record of launching successful products, platforms, and/or client-facing service offerings