Senior Director, Global Privacy & Data Protection

Job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. POSITION SUMMARY: Trulioo is seeking a commercially minded and execution-oriented Senior Director, Global Privacy & Data Protection to lead our global privacy strategy, data protection program, and designated Data Protection Officer. Reporting to the Chief Risk and Strategy Officer, this role will actively lead how privacy, data protection, AI governance, and responsible data use are embedded across Trulioo’s products, operations, commercial motions, and governed by leading practices. This is a senior leadership role for a privacy executive who can operate in scaling, agile environments and partnering with Product, Engineering, Legal, Security, Enterprise Risk, Sales, Marketing, and Customer Success. The ideal candidate brings extensive expertise in GDPR, U.S. state privacy laws, and Canadian privacy laws, with experience in emerging areas including, but not limited to, biometrics, AI, age verification, data retention, data classification, and emerging identity technologies. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This will be a full-time, permanent position working on a hybrid model from one of our North American offices or fully remote. WHAT YOU’LL BE DOING: Global Privacy Strategy & DPO - Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments. - Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations. - Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion. - Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders. - Act as a strategic advisor on privacy and data protection implications as Trulioo expands into new operating regions, verticals, and expands the product catalog. - Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments. Privacy Program Operations & Governance - Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms. Integrate privacy by design into product development, commercial contracting, customer onboarding, third-party management, enterprise risk management, and agile operating rhythms. - Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use. - Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement. - Develop practical reporting, metrics, and executive-level insights that create visibility into privacy risks, regulatory readiness, and program maturity. Commercial Enablement, Product, & Engineering Advisor - Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes. - Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies. - Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements. - Help shape responsible AI governance, including privacy impact analysis, consumer data use, automated processing, transparency, and controls for responsible product deployment. - Lead or support negotiation of DPAs, SCCs, data transfer terms, privacy schedules, customer commitments, vendor terms, and partner arrangements. - Support commercialization by validating privacy positioning, customer-facing claims, contractual commitments, and market- specific privacy requirements. - Build privacy thought leadership that strengthens Trulioo’s credibility with customers, regulators, partners, and industry stakeholders. Team Leadership & Cross-Functional Influence - Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline. - Create clear decision-making frameworks that allow teams to move quickly while managing privacy and data protection risk effectively. - Foster a culture of responsible innovation, practical risk management, and accountable data use across the organization. WHAT YOU’LL BRING: - 15+ years of experience in privacy, data protection, technology law, regulatory advisory, or related legal and risk leadership roles, including significant in-house experience. - Extensive expertise in GDPR, European data protection expectations, U.S. state privacy laws, and Canadian privacy laws. - Demonstrated ability to serve as a senior privacy leader or Data Protection Officer in a complex, global technology environment. - Experience advising Product, Engineering, Security, Legal, and go-to-market teams on privacy by design, data protection risk, product launches, and customer-facing commitments. - Practical experience with PIAs, DPIAs, data mapping, transfer mechanisms, DPAs, SCCs, vendor risk, data subject rights, retention, and privacy incident response. - Strong understanding of privacy issues tied to emerging identity technology and use cases including biometrics, identity, AI, behavior analysis, automated processing, fraud prevention, and device intelligence. - Track record building or maturing privacy program operations in agile, high-growth, regulated, or enterprise SaaS environments. - Executive presence, sound judgment, and the ability to translate regulatory complexity into clear business decisions. - Strong people leadership skills, with the ability to build capability, set direction, and raise the operating maturity of a privacy function. - Law degree or equivalent legal/privacy qualification; membership in good standing with a relevant law society or bar is strongly preferred. NICE TO HAVE: - Experience in RegTech, FinTech, identity verification, fraud prevention, payments, financial services, or enterprise SaaS. - Working knowledge of privacy and data protection frameworks in Asia-Pacific, India, China, and Latin America. - Experience supporting AI governance, responsible AI programs, model governance, or data ethics frameworks. - Familiarity with information security, data governance, cybersecurity, enterprise risk, or public-company readiness programs. - Privacy certifications such as CIPP/E, CIPP/US, CIPP/C, CIPM, CIPT, or equivalent credentials. - Experience speaking externally, publishing privacy insights, or representing a company in industry forums. INTERVIEW PROCESS: At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do. Here's what you can expect throughout the interview process: - Recruiter Interview: 30 minutes - Hiring Manager Interview: 45 minutes - Panel Interview: 60 minutes - Chief People Officer Interview: 45 minutes - Final Executive Interview: 30 minutes Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy https://www.trulioo.com/website-privacy-policy in the section “When you apply for a job”.