Senior Director, Internal Audit - Customer

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected. Right now, Optus is focused on getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers. It’s not about surface-level change. It’s about how we make decisions, how we work together, and how we deliver. As the Senior Director, Internal Audit, you will lead the delivery of forward-looking, risk-based assurance across a major Optus business portfolio, partnering with Executives and senior leaders to provide independent insight on governance, risk management and internal controls. You will shape portfolio audit strategy, identify emerging and systemic risks, and ensure assurance activity remains aligned to business priorities, customer outcomes, regulatory obligations and transformation initiatives. Acting as a trusted adviser while maintaining audit independence, you will translate complex business, technology and operational risks into meaningful insights that support stronger decision-making, resilience and sustainable business performance. The Day to Day Develop and deliver the Internal Audit strategy and annual audit plan for an assigned portfolio, ensuring assurance coverage remains aligned to strategic objectives, emerging risks and enterprise priorities. Build trusted relationships with accountable Executives and leadership teams, providing independent insight, constructive challenge and assurance over governance, risk management and internal control effectiveness. Lead the delivery of complex audit and advisory engagements, ensuring audit work is evidence-based, strategically focused and delivers meaningful business, customer and risk outcomes. Identify and assess emerging, systemic and cross-functional risks, translating business, operational, customer, regulatory and transformation insights into practical audit priorities and assurance responses. Lead, coach and develop high-performing audit teams, driving excellence in audit quality, stakeholder engagement, professional judgement and continuous improvement across the Internal Audit function. What You Bring Extensive senior leadership experience in Internal Audit, Risk, Assurance, External Audit, Technology Risk or related disciplines within large, complex and highly regulated organisations. Proven ability to develop risk-based assurance strategies, influence executive stakeholders and provide independent challenge across governance, risk management, transformation and control environments. Strong strategic thinking capability, with experience connecting business strategy, customer outcomes, operational risks and transformation initiatives to practical assurance priorities. Exceptional communication and stakeholder management skills, with the ability to translate complex technical, operational and regulatory issues into concise and impactful insights for Executive and Board audiences. Experience gained within a Big 4 consulting firm (Deloitte, PwC, EY or KPMG) in Internal Audit, Risk Advisory, Technology Risk, Cyber Security, Governance, Assurance or Consulting leadership roles will be highly regarded. The good stuff Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Join us for an outstanding career opportunity! Not every box ticked? Apply anyway. We believe the right mindset matter more than a perfect CV. We’ll back you to grow from there. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit