Senior Director of Managed Services, Infrastructure

Job description

**Who You Are** We are seeking a **Senior Director of Enterprise Infrastructure** to lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure (HCI), disaster recovery (DR), and hybrid compute platforms. This role will drive innovation and operational excellence across both on-premises and consumption-based infrastructure solutions, including **HPE GreenLake and Dell APEX**. **About The Role** This leader will serve as a **strategic executive advisor** to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. **Key Responsibilities** **Strategic Leadership & Vision** - Define and lead the enterprise infrastructure strategy and managed services delivery across storage, virtualization, HCI, compute, and disaster recovery. - Establish multi-year roadmaps aligned to hybrid cloud adoption, consumption-based infrastructure (GreenLake, APEX), and digital transformation initiatives. - Act as a trusted advisor to executive stakeholders (CIO, CTO) on infrastructure modernization and risk mitigation. **Architecture & Engineering Oversight** - Oversee architecture and standardization of platforms including: - Enterprise storage (SAN, NAS, software-defined storage) - Virtualization (VMware, Nutanix, Hyper-V) - Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) - On-prem and hybrid compute environments - Govern platform lifecycle management, including upgrades, patching, and technology refresh strategies. **Hybrid & Consumption-Based Infrastructure** - Lead adoption and optimization of HPE GreenLake and Dell APEX platforms for on-demand infrastructure consumption. - Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP. - Develop financial models focused on cost optimization, utilization, and OpEx-based infrastructure consumption. **Disaster Recovery, Replication & Resiliency** - Own DR strategy, including replication architectures, failover design, and testing frameworks. - Ensure business continuity through standardized RTO/RPO targets and regular validation exercises. - Integrate DR planning into enterprise-wide risk and compliance strategies. **Service Delivery & Operational Excellence** - Partner with Managed Services leadership to enhance delivery quality, scalability, and automation. - Establish KPIs, SLAs, and operational metrics across infrastructure services. - Drive continuous improvement in incident response, problem management, and capacity planning. **Client Engagement & Growth** - Lead strategic client engagements, including assessments, roadmap development, and executive briefings. - Support pre-sales efforts with solutioning, proposals, and executive-level presentations. - Identify opportunities to expand managed services footprint and drive revenue growth. **Leadership & Team Development** - Build, mentor, and lead high-performing teams of architects and engineers. - Establish centers of excellence for key technologies (storage, virtualization, HCI, DR). - Promote a culture of innovation, accountability, and continuous learning. **Required Qualifications** - Deep expertise in enterprise infrastructure technologies including **VMware, Nutanix, VxRail, Dell PowerFlex, and enterprise storage platforms**. - Proven experience leading **large-scale infrastructure environments** across hybrid and multi-cloud ecosystems. - Strong background in **disaster recovery, replication technologies, and business continuity planning**. - Hands-on experience with **consumption-based infrastructure models (HPE GreenLake, Dell APEX or similar)**.