Senior Director, Process Operations – PMO

Job description

**Department**: Process Operations **Reports to:** Senior Vice President, Process Operations **Location:** North Vancouver, BC **Your Opportunity at ARC’TERYX** As the Senior Director, Process Operations - PMO, you are responsible for establishing and evolving project governance, portfolio management, and delivery excellence across Arc'teryx's end-to-end Idea-to-Consumer (I2C) ecosystem. You lead a function that serves as the central authority for project standards within the I2C/GTM domain, defining intake processes, governance frameworks, delivery methodologies, reporting structures, and performance measurement practices that drive transparency, accountability, and predictable execution that enables seasonal product delivery. You will partner primarily with Product Creation, Merchandising, Regional Go-To-Market, Supply Chain, Product Data, Technology, Finance, and Brand to modernize project governance, strengthen portfolio visibility, and embed KPI-led performance measures across the I2C operating model. Through this work, you enable teams to align priorities, manage dependencies, and consistently deliver against seasonal business commitments that enable our future growth. This role is based on our North Vancouver office and is expected to be performed onsite. Candidates must be eligible to work in Canada. **Meet Your Future Team** The Process Operations team sits at the heart of Arc’teryx’s I2C value chain, leading cross-functional alignment and advancing a culture of radical collaboration. We optimize the intersection of Product Creation, Supply Chain, Product Data, and Regional Go‑To‑Market, acting as an internal consultancy that identifies, designs, and implements process improvements and operating model changes. We establish the company’s I2C/GTM rhythm of business by standardizing calendars and tools, clarifying deliverables and decision rights, and embedding KPI‑led performance measures. Through standardized processes, product data governance, reporting, and performance insights we enable better planning, clearer decision-making, and predictable seasonal execution. **If you were the Senior Director, Process Operations - PMO now, here are some of the core activities you would be doing:** **I2C/GTM Governance & Portfolio Management** - Design, implement, and scale Arc'teryx's I2C/GTM PMO capability, including governance frameworks, intake and prioritization models, decisions rights, project delivery standards and that drive consistent, predictable outcomes across seasonal business commitments. - Lead the intake, evaluation, and prioritization of I2C/GTM initiatives, ensuring investments align with business priorities, organizational capacity, and seasonal delivery objectives. - Run the governance and decision-making forums across the I2C/GRM portfolio - Develop portfolio reporting, KPI frameworks, and performance measures that provide leadership with visibility into initiative health, portfolio performance, resource capacity, and seasonal readiness. - Provide leadership with the portfolio insights and recommendations required to make investment, sequencing, capacity and resource trade-offs across the I2C/GTM ecosystem - Monitor portfolio-level risks, dependencies, and capacity constraints, escalating issues and enabling informed business decisions to maintain delivery commitments. **I2C/GTM Business Process Infrastructure & PM Foundations** - Establishing the foundational PMO toolkit for I2C/GTM business process–driven projects, including playbooks, RACI models, templates, risk/issue frameworks, dependency mapping, and milestone governance. - Assessing all existing project‑related SharePoint, documentation ecosystems, and workflows, then architecting the future‑state structure and logic to eliminate redundancy and improve usability across the I2C/GTM ecosystem. - Building a consistent project intake and evaluation model, connecting resource needs, business case rigor, and strategic alignment within the I2C/GTM ecosystem. **Cross-Functional Delivery & Execution** - Leading large-scale cross-functional programs and transformation initiatives across Product Creation and the broader I2C/GTM ecosystem, ensuring teams move in lockstep and deliver predictable, measurable value. - Drive cross-functional planning and execution by aligning project scope, milestones, deliverables, dependencies, and key decisions, ensuring teams remain coordinated throughout the project lifecycle. - Monitor delivery performance, proactively identifying and resolving project risks, issues, resource constraints, and execution challenges to maintain predictable outcomes and delivery momentum. - Delivering clear and concise synthesized project portfolio updates to senior leadership, articulating status, risks, interdependencies, and needed decisions. **Operational Excellence & Continuous Improvement** - Within the I2C/GTM ecosystem working with key team and business functions -identifying gaps, mapping fragmentation, and enabling teams to adopt consistent ways of working. - Developing a strong culture of continuous improvement, establishing the PMO as the center of excellence for governance, project management practices, and operational evolution across the I2C ecosystem. - Partnering with I2C connected teams to ensure that processes, systems, and tools scale with the organization’s growth. **Product Creation Portfolio Management & I2C/GTM PMO Capability Building** - Lead, develop, and scale a high-performing PMO team, establishing clear accountabilities, capability standards, development pathways, and resource deployment across the I2C/GTM portfolio - Building and scaling the I2C/GTM PMO's Product Creation capability, establishing governance, portfolio management, KPI frameworks, reporting, and project delivery standards across the Idea-to-Consumer (I2C) ecosystem. - Owning executive visibility into Product Creation portfolio health, including I2C execution, milestone achievement, emerging creation pathways, risks, dependencies, resource requirements, and seasonal readiness. - Leading cross-functional alignment, governance, and project management support for strategic Product Creation and other high-priority I2C/GTM initiatives, ensuring predictable execution and measurable business outcomes. **Are you our next Senior Director, Process Operations – PMO?** - You bring deep knowledge of the apparel, footwear, and accessories product creation lifecycle, with experience across functions such as Product Creation, Merchandising, Product Development, Sourcing, Product Operations, Materials, or related disciplines. - You understand seasonal product creation, stage-gate processes, commercialization, and the cross-functional dependencies that drive successful Idea-to-Consumer (I2C) execution. - You have a proven track record of designing and improving portfolio governance, PMO capabilities, operating models, and delivery practices that strengthen execution and business performance. - You have experience establishing PMO methodologies, governance, reporting, KPIs, and portfolio management practices that enable consistent, scalable delivery. - You bring expertise in business process design, operational excellence, and leading complex cross-functional initiatives in a global or multi-regional environment. - You excel at building frameworks from the ground up—bringing structure, clarity, and scalable ways of working to complex business challenges. - You build trusted partnerships across Product Creation, Operations, Technology, Supply Chain, Retail, and other business functions to deliver high-impact initiatives. - You confidently facilitate senior leadership forums, enabling informed decisions through structured discussions, clear recommendations, and concise communication. - You leverage portfolio insights, KPIs, and performance metrics to identify risks, measure progress, and improve delivery outcomes. - You are an experienced people leader who develops high-performing teams and fosters a culture of accountability, collaboration, and continuous improvement. - You are a resilient, results-oriented leader with exceptional communication skills, strong business acumen, and the ability to simplify complexity into clear, actionable outcomes. ### Compensation The salary range for this role is CAD$181,000 - CAD$237,000.