Senior Director, Process Support Engineer

Job description

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Location: Hsinchu,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Engages with customers at a department head and director level to identify High Value Problems affecting customer's ability to achieve technology milestones. Provide technical leadership in developing DVS solutions across BUs to address customer High Value Problems. - Actively engage with Account GM on setting multi-year strategy for the account - Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. - Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. - Responsible for technical development of entire PSE team at assigned location. Mentor new managers. Implement appropriate training plans to enhance strength of the team - Responsible for demand planning and financial forecast of activity - Technology expert in multiple product lines and multiple BUs - Expert integration knowledge in multiple areas **Requirements** - MS in Engineering, Physics, Materials Science, or related field. - 15+ years of semiconductor industry experience in customer engineering, field service, process support, or applications. - Strong background in semiconductor metrology, inspection, or process control technologies. - 5+ years of experience leading managers and multi-level technical organizations. - Proven track record of supporting strategic semiconductor customers and driving technology adoption. - Experience managing large technical teams, workforce planning, and business forecasts. - Strong leadership, communication, and executive stakeholder management skills. - Experience with advanced semiconductor manufacturing and integration across multiple technology areas. **Preferred Qualifications** - Experience supporting TSMC or other leading semiconductor manufacturers. - Leadership experience within semiconductor equipment companies such as KLA, ASML, Hitachi High-Tech, Nova, or Applied Materials. **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.