Senior Director, Product Management - FinTech

Job description

Are you ready to shape the future of financial technology for the trades? As Senior Director of Product Management, Fintech, you’ll lead strategy, execution, and growth for one of ServiceTitans most critical and fast-growing product areas. This is a high-ownership role for a product leader who thinks like a business owner; someone who connects payments infrastructure to P&L outcomes, structures partnerships with processors and lenders, and builds the cross-functional alignment that makes complex fintech products actually ship. From day one, you’ll have the autonomy, executive support, and cross-functional partners to make bold, impactful decisions. Your goal: develop and deliver a suite of financial products; including Money-In solutions like payments, Tap to Pay, Pay by Bank, and consumer financing, as well as Money-Out solutions like Payables, Business and Fuel Cards; to empower trade professionals, streamline their operations, and drive revenue growth. What You’ll Do Product & Business Strategy Own the product roadmap for ServiceTitan’s Fintech suite, balancing near-term execution with a multi-year vision for how financial tools transform the trades. Drive the evolution from checks to digital payments; integrating modern payment methods including Tap to Pay and Pay by Bank. Lead strategic decisions on Money-Out products (Payables, Business and Fuel Cards) using a disciplined build, buy, or partner framework. Analyze performance data, identify growth opportunities, and implement plans to achieve program goals. Product Development & Execution Lead product teams in building exceptional payments and embedded finance solutions that deliver measurable customer value and drive engagement. Partner closely with Engineering on technical architecture and delivery, maintaining a strong understanding of the systems you’re building on. Define and track success metrics; use data to diagnose performance gaps and course-correct quickly. Commercial Partnerships Cultivate and manage relationships with key fintech partners; gateways, processors, issuing banks, and lenders; from deal structure through integration and performance. Collaborate with Business Development to identify, evaluate, and close strategic partnerships that expand product capability and customer reach. Negotiate commercial agreements with sophistication, balancing speed to close with long-term structural flexibility. Cross-Functional Leadership Act as the connective tissue across Product, Engineering, Sales, Marketing, Business Development, Compliance, and Finance to ensure the Fintech program succeeds. Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams. Build executive alignment and make the investment case for the Fintech roadmap with the senior leadership team. Compliance, Risk & Reporting Work with Compliance and Legal to ensure all Fintech products meet regulatory requirements across relevant jurisdictions. Implement risk management strategies that protect ServiceTitan’s financial health and customer trust. Report portfolio performance to executive leadership with clear insights, trend analysis, and actionable recommendations. What You’ll Bring 8+ years of product management experience, with at least 4 years leading teams in fintech, payments, or embedded finance in a high-growth SaaS or technology environment. Deep domain knowledge of the payments ecosystem; gateways, processors, interchange economics, network rules, and the nuances of merchant acquisition in both online and in-person contexts. Proven track record of managing complex commercial partnerships with financial institutions, processors, or lenders; including negotiating and structuring deals end-to-end. Experience owning P&L accountability or operating with GM-level business ownership; you track revenue levers, margin dynamics, and make resource decisions accordingly. Strong cross-functional leadership skills; you build alignment across Sales, Ops, Engineering, and Finance without relying on org chart authority. Exceptional communication and executive presence; you make the case for investment decisions at the CFO and CTPO level and can simplify complex tradeoffs for any audience. Strategic vision paired with a strong ability to execute in ambiguous, fast-moving environments. A genuine passion for the trades and commitment to ServiceTitan’s mission to empower the people who keep the world running. An MBA or advanced degree from a top program is a plus. This is a high-impact role at the intersection of product, business, and financial services; in an industry ripe for transformation. If you lead with conviction, build with purpose, and want your work to matter to the people doing it, we want to hear from you. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $290,800 USD - $436,200 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $271,800 USD - $407,600 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.