Senior Director, Product Management – Unified Communications

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Product Management – Unified Communications based in the United States.** As Senior Director of Product Management, you will lead the execution and evolution of a comprehensive Unified Communications as a Service (UCaaS) portfolio. You will translate strategic product direction into actionable roadmaps, coordinated delivery plans, and measurable business outcomes. Leading a team of Directors and Senior Product Managers, you will establish a strong operating model that drives accountability, innovation, and consistent execution. You will collaborate with engineering, design, sales, marketing, customer success, and finance teams to bring impactful cloud communication solutions to market. By aligning customer needs, commercial priorities, and technical capabilities, you will strengthen product adoption and accelerate business growth. This leadership opportunity offers the chance to shape a global product portfolio in a dynamic, enterprise-focused cloud communications environment. ### Accountabilities: In this role, you will oversee product execution across the Unified Communications portfolio, ensuring strategic priorities translate into successful delivery, strong customer outcomes, and measurable commercial impact. You will lead product teams and coordinate cross-functional stakeholders to maintain alignment, improve execution, and deliver compelling solutions. Your responsibilities will include: - Owning end-to-end execution of the Unified Communications product roadmap, translating strategic direction into prioritized initiatives, delivery plans, milestones, and measurable outcomes. - Leading, mentoring, and developing a high-performing team of Directors and Senior Product Managers, establishing clear accountability, effective collaboration, and consistent operating practices. - Partnering with strategy leadership to define and maintain a comprehensive multi-year roadmap that balances market opportunities, business priorities, delivery capacity, dependencies, and customer commitments. - Coordinating engineering, design, sales, marketing, customer success, and finance teams to turn product priorities into executable plans and ensure timely, high-quality delivery. - Establishing portfolio governance frameworks and decision-making processes that clarify priorities, identify risks early, resolve trade-offs, and allocate resources to the highest-impact initiatives. - Owning product execution metrics and business outcomes, including delivery predictability, product adoption, quality, and commercial performance. - Reporting progress, risks, performance indicators, and corrective actions to the General Manager of Unified Communications and Contact Center and other senior leaders. - Driving product launch readiness and go-to-market execution in partnership with product marketing and commercial teams, ensuring positioning, pricing, sales enablement, and customer rollout plans are coordinated. - Strengthening collaboration across global product, engineering, and go-to-market organizations to maintain alignment between strategy, execution, and customer expectations. - Continuously improving product management practices, operational discipline, and portfolio execution to support scalable growth and sustained business performance. **Requirements:** The ideal candidate combines extensive product management experience with proven executive-level leadership, deep knowledge of cloud communications, and the ability to deliver complex product portfolios at scale. You should be comfortable managing managers, influencing senior stakeholders, and coordinating distributed teams across global organizations. The following qualifications and experience are required: - At least 12 years of product management experience, including a minimum of 4 years in senior leadership roles managing managers and overseeing execution across complex, cross-functional portfolios. - Demonstrated success delivering and scaling Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), or cloud communications products within a B2B or enterprise SaaS environment. - Deep expertise in unified communications technologies, including voice and telephony, video, messaging, mobility, and collaboration solutions. - Proven ability to translate portfolio strategy into executable roadmaps, operating plans, and reliable delivery across multiple product teams. - Exceptional stakeholder management and communication skills, with the ability to influence decisions, navigate competing priorities, manage trade-offs, and establish clear accountability. - Experience communicating delivery progress, strategic decisions, and business outcomes to C-suite executives and senior leadership teams. - Demonstrated success leading execution in global, cross-functional environments with distributed engineering and go-to-market teams. - A bachelor's degree in Computer Science, Engineering, Business, or a related field. - Strong organizational and leadership capabilities, including the ability to establish operating rhythms, develop talent, and maintain alignment across multiple teams. The following qualifications are considered advantageous: - Experience developing or launching AI-powered features in communications or collaboration products, such as transcription, virtual agents, and intelligent routing. - Familiarity with channel partnerships and partner-led go-to-market strategies within UCaaS or CCaaS markets. - An MBA or an advanced degree in a relevant discipline. - Previous experience working at a leading global cloud communications or UCaaS provider. **Benefits:** The compensation and benefits package is designed to support employee well-being, financial security, and work-life balance. Benefits include: - **Annual base salary of $221,000–$290,000 USD**, with compensation determined according to the role's scope and applicable employment factors. - Medical, dental, and vision insurance. - A 401(k) retirement savings plan. - Discretionary Time Off (DTO). - Volunteer Time Off (VTO). - Leave of absence benefits. - Workers' compensation coverage. - Employment verification services. - Access to the Ericsson Care Line for employee support. - Additional benefits and perks, with further details provided by the recruiter during the interview process. - The opportunity to lead a global product portfolio and influence strategic direction in the cloud communications industry. - Opportunities to mentor experienced product leaders and collaborate with multidisciplinary teams on enterprise technology solutions.