Senior Director Product - Non-Mortgage

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY Newrez is seeking an execution-focused Senior Director of Product – Non-Mortgage to manage and drive the delivery, launch, and scaling of non-mortgage products that extend our homeowner value proposition. This role is accountable for ensuring products are delivered on time, integrated seamlessly into the Newrez ecosystem, and operated with strong performance, customer experience, and financial discipline. The Senior Director will own the P&L, partner relationship, and the end-to-end execution of the product lifecycle—from build/partner and launch through ongoing optimization—partnering closely with Technology, Data, Marketing, Sales, Servicing, Finance, Risk, Legal and the product partner. Success in this role requires strong program execution, operational rigor, cross-functional leadership, and a relentless focus on outcomes, adoption, and performance. DESCRIPTION Duties and Responsibilities Own the P&L and Partner Relationship of Non-Mortgage Products. Responsible for the execution and delivery of non-mortgage products, ensuring on-time, high-quality launches and operational readiness. Drive end-to-end product implementation, including requirements definition, delivery coordination, testing, launch readiness, and go-live execution. Execute against a product roadmap in alignment with Commercial Strategy team, with clear timelines, milestones, dependencies, and accountability. Partner with Technology and Servicing to ensure seamless system integration, scalability, reliability, and performance. Coordinate cross-functional teams (Marketing, Sales, Servicing, Finance, Risk, Legal) to ensure alignment, readiness, and successful product rollout. Lead go-to-market execution in partnership with Marketing and Sales, ensuring activation plans, training, and support structures are in place. Own post-launch performance management, driving adoption, customer experience, operational efficiency, and financial results. Establish and manage KPIs, dashboards, and reporting to monitor product performance and identify areas for optimization. Continuously improve product operations through data-driven insights, customer feedback, and process enhancements. Ensure strong governance, risk management, and regulatory compliance across all product execution and operations. Manage vendor and partner execution, ensuring delivery against contractual commitments, timelines, and performance expectations. Provide regular updates to executive leadership on delivery status, risks, and performance outcomes. Perform related duties as assigned by management. Qualifications and Education Requirements Bachelor’s degree required; advanced degree (MBA or related field) preferred. 10+ years of experience in product management, program management, or delivery leadership within financial services, fintech, or a scaled consumer platform. Proven track record of executing and launching consumer financial products in complex, regulated environments. Experience owning product delivery outcomes, including timelines, adoption, and operational performance. Strong experience working cross-functionally across Technology, Operations, Risk, and Commercial teams. Skills, Abilities, and Knowledge Strong program and product execution capabilities; ability to manage complex initiatives end-to-end. Excellent operational discipline with focus on timelines, milestones, and delivery quality. Strong analytical skills with ability to monitor performance and drive continuous improvement. Effective cross-functional leadership and stakeholder management. Strong communication skills; ability to clearly articulate delivery plans, risks, and outcomes. Ability to manage multiple priorities in a fast-paced, execution-driven environment. Detail-oriented with strong follow-through and accountability. High degree of business acumen and technical fluency. Strong interpersonal and influencing skills; collaborative working style. Proficient in Microsoft Office and product/program management tools. Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. A good faith estimate of the compensation is: 138,500.00 - 259,680.00 Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits : We offer benefits, programs, and perks that support you in every aspect of your life. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar-for-dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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