Senior Director, Product & Solutions

Job description

About Us: Zepto is building the beating heart of Australia's real-time, account-to-account payments revolution. We're a rapidly-scaling business reimagining how money moves for some of Australia's largest merchants, organisations and payment platforms – disrupting a market that's been overdue for change for decades. This ambition has seen us recognised as FinTech Organisation of the Year at the Finnies Awards. Twice. For passionate, action-oriented people, this ambition means genuine opportunity: to build category-defining infrastructure, own hard problems, and grow a career at the pace of the business around you. This isn't incremental work – it's the kind of experience that changes the trajectory of a career. We believe in the power of positive human experiences, and that a deep sense of belonging creates cohesion in our culture. Even as a remote-first team, you'll be a contributor and custodian of that culture, solving complex problems alongside talented people who are just as driven to help us deliver on our brand promise and build 'a better way to pay' at Zepto. About the Role: We're looking for a Senior Director, Product & Solutions to lead our combined Product and Solutions team, connecting company strategy, customer insight and technical judgement to deliver focused priorities, high-quality products and excellent customer experiences. Reporting to the Chief Product Officer (CPO), this is a hands-on role. As the CPO's 2IC, you'll set the pace for prioritisation and delivery, working closely with customers, engineering, commercial and our executive team. Working in a scale-up, means you get the opportunity to flex your skills in a variety of ways. We are agile and always willing to roll up our sleeves to get things done. You can, however, expect your day to day to be involved in the following: Set Zepto’s product direction: Turn company strategy and customer reality into a clear, coherent product direction that every Zeptonian understands and gets behind, owning portfolio sequencing and the hard calls on trade-offs. Build one integrated team: Bring Product and Solutions together as one customer-informed team, making ownership visible and ensuring solutions engineering input shapes product decisions as early as customer insight does. Create operating rhythm: Establish a lightweight operating cadence that improves decision speed, focus and delivery predictability, removing ambiguity and unblocking work across the organisation. Own the escalation path: Support world-class demos, proof of concepts and technical discovery, and step in on complex customer implementations that need deeper architectural or executive support. Coach and grow the team: Develop a high-agency team of product and solutions professionals, hiring against a high bar for ownership, technical capability and customer understanding, and building a credible senior IC path. Stay close to the work: Personally own at least one difficult, high-leverage problem at a time, and represent the CPO and Zepto at conferences, on panels and in public as required. AI Adoption & Process Scalability: Play a hands-on role in integrating AI into how we work — embracing the setup, documentation, and cross-team alignment of AI tools so our processes are scalable, structured, efficient and built to last beyond any one person. About You: You see ambiguity as something to resolve, not something to wait out. You form a view, make the next decision, involve the right people and move - oftentimes without waiting for a complete brief, perfect data or permission to investigate a problem. You know the difference between a sensible technical trade-off and a dangerous shortcut, and you know when to bring in a deeper specialist. Specifically, we’d welcome any candidate who has the following experience: Material experience across both product and solutions / technical delivery functions in a technically complex environment. Payment’s experience is a bonus. A track record of taking products or significant product areas from problem definition through delivery and iteration, and owning the outcome - not just the process. Enough technical fluency to operate credibly among engineers: comfortable with GitHub branches and pull requests, and using AI-enabled tools to investigate how a system works. Confidence discussing architecture, security, performance, reliability, APIs, data flows and integration patterns - in live customer troubleshooting as much as internal design reviews. Experience managing and developing senior people, including growing someone into a materially larger role. Strong product judgement, commercial range, and clear written and verbal communication with a bias toward decisions and action. While Zepto is a remote-first organisation with a national footprint, our strong preference is for this role to be based in Sydney . You’ll still enjoy the flexibility of our remote-first model and be supported by great leadership to learn and grow, with the added benefit of our Sydney co-working hub for those who value a hybrid environment or for that social connection. Why Zepto? Headquartered in beautiful Byron Bay, Zepto has an inspiring founder story and is a customer-focused, culture-first organisation. You’ll be joining a team that champions curiosity and a pioneering perspective, and thrives in a fast-moving sector. Just some of Zepto’s commitments to it’s people include: Join a Talented Team: Work with world-class talent and leaders who support career growth Flexible Work: A remote-first work culture, with the opportunity to work anywhere in Australia. You’ll also get access to premium co-working spaces and a Byron, Sydney & Melbourne Hub Paid Parental Leave: 12 weeks Paid Parental Leave for primary caregivers and 4 weeks for secondary caregivers Wellbeing Focus: Access to Zepto’s Wellbeing Menu, which includes 3 x paid Wellbeing Days per year and access to an Employee Assistance Program Annual Learning Budget: An individual learning budget, and 4 x paid Growth & Impact Days annually to focus on professional development Remote-Work Support: A $500 Remote Work Budget to set up your home office upon commencement, and $300 annually from your 2nd Zeptoversary Please note: As an organisation in the financial services industry, we conduct background checks as part of our recruitment process.