Senior Director Services Quote to Cash AMS Operations, Global Experience & Sovereignty

Job description

Senior Director Services Quote to Cash AMS Operations, Global Experience & Sovereignty This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Director Services Quote to Cash AMS Operations, Global Experience and Sovereignty is in charge of: AMS Services Quote 2 Cash Operations · E2E Services Q2C execution across AMS (Channels & Direct), ensuring SLA delivery, high-quality output and improved experience · Stakeholder (SCLV Business and Sales Leader, Channel Sales Leader) and External Partner and Customer management · Performance, Financial & Growth Accountability Owns KPIs (e.g., cycle time, quality, renewal/attachment performance), budget, and delivery outcomes ; leverage business insights and installed base data to support AMS growth initiatives and drive continuous improvement ·Simplification, AI Adoption and Automation Drives process simplification, standardisation, and digitisation at scale , accelerating automation and AI adoption to reduce manual work, improve cycle times, and increase productivity · Stakeholder Management, Partner and Customer Engagement · Ensure Compliance and Legal requirements are met Global Services Q2C Experience Improvement · Accountable to drive experience survey results improvements · Define and lead the global Services Q2C experience strategy across Sellers, Partners, and Customers, ensuring alignment with HPE’s business priorities and growth objectives. · Assess feedback from VOS, TPOE and Customer survey . Ensure continued follow-up with Partners, Sellers and Stakeholder interviews · Owns the Renewal Journey Framework and ensures Improvement initiatives are defined and monitored across Operations and related entities · Reviews escalations across all GEO’s, ensures RCA are performed and preventive actions are defined and implemented Defines Kaizen, GB/BB initiatives to improve Experience results Federal & Sovereignty Strategy · Own Global E2E Services Q2C strategy for Federal, Public Sector, and Sovereign Cloud environments · Define and implement Simplification and AI Strategy for these accounts aligned with regulatory compliance, data residency, and geo-specific operating models · Optimize location strategy pivot (onshore/nearshore) aligned to risk and customer mandates This role leads a large team of > 170 employees including managers of managers and > 20 Contractors. The team is mainly located in Chennai, Bangalore, Costa Rica, and the US. This role is reporting into the VP SQ2C Operations. Responsibilities: Directs a team of high-level individual contributors and managers across multiple job families within the sales operations function that typically support operational or strategic activities (see examples under MG1). Balances spend across multiple budgets within department. Responsible for talent management and succession planning; ensures that the proper tools are in place to support the team and the processes. Develops overall sales operations policies and goals in consultation with senior management. Recognizes conflicting priorities and proposes solutions to senior management. Advises on planning for future state organizational structure. E ducation and Experience Required: Typically, 12+ years of experience in a business-related function, preferably Operations, Channel Management, Services Delivery or Finance Preferably Quote to Cash experience Experienced in managing senior managers and large teams and/or organizations. 5+ years' experience in a leadership role developing high-performance teams preferable in a global cross-functional environment. Must have experience in running large scale organization and driving significant transformations to improve experience and efficiency Demonstrated evidence of achieved planned financial results at an organizational level. MBA highly desired, or advanced university degree. Bachelor's degree required. Knowledge and Skills: Excellent Stakeholder and external Partner management skills which includes verbal and written communication skills, including advanced negotiation, presentation, and influencing skills. Excellent project management and operations skills, including leading cross functional initiatives and time and risk management. Proven track record to continuously improve Experience and Efficiency of large-scale Organizations. Experience in implementation of (Agentic) AI and Automation Solutions Experience in implementation large scale transformation initiatives with clearly defined business outcome. Extensive knowledge and understanding of how to analyze business data and driving related business decisions Superior business and financial acumen to develop meaningful business recommendations. Understands the portfolio aspect of the businesses products/services and how the businesses work together. Advanced relationship management skills, including partnering and consulting Mastery in English and local language as well as other languages as required. Advanced finance skills and ability to budget. Ability to set, measure, and manage multiple teams' performance. Strong leadership and staff development and engagement skills and ability to build partnerships across various functions. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days (desired 3 days) per week from an HPE office. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Sales Operations Job Level: Director HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.