Senior Director, Strategic Accounts

Job description

About the Company Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Team Rain is seeking a seasoned Account Manager to join our team, with a dedicated focus on our most strategic accounts. These relationships carry outsized revenue and reputational weight for Rain and require a high-touch, white-glove, deeply relationship-driven servicing model. In this role, you will be a key player in managing these top accounts end-to-end: driving expansions and renewals, leading QBRs, and ensuring Rain shows up as the best possible partner at every stage of the relationship. You will operate in a player-coach model, working closely alongside our existing senior and enterprise account managers. What you’ll do - Embed directly into our most strategic accounts on day one - Own the senior relationship layer with key leaders across our partners and Rain - Unblock cross-functional issues fast by collaborate with internal teams to understand customer needs and tailor solutions to ensure needs are being exceeded - Drive revenue and deepen partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end - Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products - Set the enterprise account management operating rhythm: weekly account health reviews, escalation triage, and internal and third-party coordination on behalf of partners - Build the playbook for what dedicated enterprise servicing and relationship management looks like at Rain - Act as the primary advocate internally for our top accounts to make sure their needs shape how we prioritize and build You are likely to succeed if you have: - 8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company - A track record owning senior, executive-level client relationships, not just day-to-day account operations - Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders - Comfort operating without a large team on day one. This is a hands-on, embedded role for someone motivated by impact - Experience navigating escalations that require pulling in engineering, product, or compliance. You need to know how to get the right people in a room and hold them accountable - Senior roles at both large enterprises and startup or scale-up companies. Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments Bonus attributes: - Experience standing up a new team or function from scratch, rather than inheriting an existing one - Deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems - Existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.