Senior Director, Training Delivery

Job description

Position Purpose: Provides strategic leadership for training operations delivered across a complex, heavily outsourced environment focused on healthcare member and provider experience. Establishes and governs a common operating model across multiple business process outsourcing partners to ensure scalable capacity, workforce readiness, consistent training quality, and measurable business outcomes. Creates enterprise standards, strengthens vendor accountability, and builds collaborative partnerships that deliver a consistent learner experience for both internal and external partners. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT. Develop and execute an enterprise-wide training strategy that unifies internal teams and multiple BPO providers under a common operating model aligned with business priorities, healthcare client requirements, and operational performance goals. Establish scalable training governance strategies and decision rights, communication routines, reporting, and escalation processes that enable consistent learning and development oversight and accountability across all internal lines of business and partner organizations. Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives; partner with operations and workforce management to ensure trained resources are available when needed. Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management, including expectations for training leaders. Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms that connect training execution to learner proficiency, speed to competency, quality, compliance, productivity, and client outcomes. Implement common observation, evaluation, audit, and calibration processes to reduce variation and maintain consistent facilitation, coaching, curriculum delivery, and learner support standards. Build collaborative relationships across a diverse line of business and service partner ecosystems while setting clear expectations, addressing performance gaps, sharing best practices, and holding internal and external partners accountable for corrective actions and sustained improvement. Lead cross-partner initiatives that improve efficiency, standardize practices, and strengthen the end-to-end learner experience based on agreed to performance metrics with the line of business partners. Provide concise, data-driven updates to senior leaders on learning and development capacity, readiness, quality, risk, partner performance, and recommended actions. Performs other duties as assigned. Complies with all policies and standards. Education/Experience: Bachelor's Degree in Business, Education, Organizational Development, Healthcare Administration, Operations, or a related field or equivalent relevant experience required. Master's Degree in a related field preferred. 8+ years of progressive experience in learning, training operations, workforce readiness, contact center operations, or a related discipline, including leadership responsibilities required. Demonstrated experience leading training organizations in outsourced or vendor-supported healthcare environments and governing standardized operating models across geographically dispersed teams required. Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development required. Strong knowledge of adult learning and vendor governance, with the ability to translate complex data into executive insights and influence stakeholders across organizations without direct authority required. Experience in regulated healthcare operations, enterprise learning and workforce technologies, relevant professional certification, and adult learning and vendor governance, with the ability to translate complex data into executive insights and influence stakeholders without direct authority preferred. Pay Range: $134,600.00 - $249,000.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act