Senior Distributed Application Support

Job description

About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP. Job Description In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes. Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Legal, Compliance and Supervision Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact. Key Responsibilities Work as part of Operations team primarily supporting the Distributed applications Respond to incidents as well as work to identify proactive incident circumvention Support the Batch Operations that occurs nightly for Distributed systems Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively Identify and recommend performance enhancements/improvements for applications Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays Incident & Problem Management Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues Change Management Participate in change reviews and understand operational impacts due to changes Continuous Service Improvement Initiatives Improve effectiveness and efficiency of existing processes Follow best practices to enhance service delivery Develop the ability to think and act strategically Engage in the business and technology interactions to improve the service quality Ensure appropriate quality checks to decrease the risks and errors Ensure to execute processes to optimize cost and quality Required Qualifications Bachelor’s degree in Computer Science, MIS, Information Technology, or equivalent experience. 4-8 years of experience in Production Support, Application Operations, Cloud Operations, or Site Reliability Engineering (SRE) roles. Strong experience supporting distributed applications in Production environments. Hands-on experience troubleshooting applications hosted in AWS Cloud environments including EC2, S3, Lambda, SNS, SQS, RDS and CloudWatch. Strong experience with: SQL and database troubleshooting Windows Server and Linux administration Java and/or .NET application support Enterprise batch scheduling platforms such as TWS (IBM Workload Scheduler), Tidal, Control-M or equivalent Practical scripting experience with Bash Shell and PowerShell for production support, troubleshooting, operational automation, monitoring and batch processing. Experience automating manual operational tasks using PowerShell, Bash, Python or AWS native automation services. Experience supporting ETL workflows, data pipelines, file transfers and batch processing environments. Experience using monitoring and observability tools such as Dynatrace, Sumo Logic, CloudWatch or equivalent. Strong understanding of ITIL practices including Incident, Problem and Change Management. Proven experience in root cause analysis, service restoration and proactive incident prevention. Preferred Qualifications Candidates who have used following tools (or have familiarity with below) will have added advantage:• AWS Certified SysOps Administrator Associate (Highly Preferred) AWS Certified Solutions Architect Associate (Optional) ITIL Foundation Certification Experience supporting financial services, compliance, supervision, legal, or highly regulated applications. Experience with: AWS Cloud Operations DevOps and CI/CD concepts Infrastructure as Code (Terraform/CloudFormation) Python automation development Knowledge of ETL platforms such as Informatica, AWS Glue, IDMC, or equivalent. Experience building operational dashboards, monitoring solutions, and automated alerting mechanisms. Knowledge of Mainframe environments and scheduling integrations is a plus. Proven track record of identifying automation opportunities and reducing operational overhead through scripting and process improvements. Excellent communication skills with the ability to communicate effectively with both technical and business stakeholders. Strong analytical and problem-solving skills with a proactive operational mindset In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.