Senior Eexecutive - Personal Financial Services (Money Transfer & FX)

Job description

If you are looking to excel and make a difference, take a closer look at us… Senior Product Executive Product Management (Money Transfer & FX) Job Responsibilities Support the end-to-end management of Money Transfer and Foreign Exchange (FX) products throughout the product lifecycle. Drive product enhancements, feature development, and new product initiatives based on customer needs, market trends, regulatory requirements, and business objectives. Prepare business requirements, product documentation, process flows, and user stories to support product implementation. Coordinate product development activities with Technology, Operations, Digital Banking, Compliance, Risk, and other internal stakeholders to ensure timely delivery. Participate in User Acceptance Testing (UAT), implementation planning, and post-launch monitoring. Continuously review product performance and recommend enhancements to improve customer experience, operational efficiency, and business outcomes. Product Performance & Business Support Monitor product performance, transaction volumes, customer adoption, and profitability. Analyze customer behavior, market trends, competitor offerings, and industry developments to identify opportunities for product improvements and business growth. Prepare business cases and product proposals to support new initiatives and enhancements. Assist in developing product pricing, campaigns, and value propositions to enhance competitiveness. Support the achievement of business targets for Money Transfer and FX products. Cross-Functional Collaboration Work closely with Treasury, Operations, Technology, Compliance, Risk, Marketing, Digital Banking, Customer Experience, and Business teams to deliver product initiatives. Coordinate with internal and external stakeholders to support implementation of new capabilities, process improvements, and strategic projects. Liaise with payment partners, correspondent banks, vendors, and service providers where required to support product delivery. Organizational Responsibilities Collaborate effectively with cross-functional teams to deliver product initiatives and business objectives. Build strong working relationships with key internal and external stakeholders. Support business transformation initiatives and continuous process improvement. Promote a customer-centric, collaborative, and compliance-focused culture. Keep abreast of industry trends, regulatory developments, payment innovations, and competitor offerings. Education / Qualification Bachelor's Degree in Business Administration, Banking, Finance, Economics, Marketing, Information Systems, or a related discipline. Professional certifications in Product Management, Banking, Payments, Project Management, Agile, or Digital Banking would be an added advantage. Experience Minimum 5–8 years of relevant experience in Product Management, Product Development, Digital Banking, Payments, Money Transfer, Foreign Exchange (FX), Transaction Banking, or Financial Services. Hands-on experience managing product enhancements, product development, and product lifecycle activities. Exposure to cross-border payments, remittance services, foreign exchange products, or digital payment solutions would be an advantage. Strong understanding of banking products, customer journeys, and operational processes. Possesses strong business acumen with the ability to balance commercial objectives and operational considerations. Technical Skills Good understanding of: Product Management and Product Development methodologies Cross-border payments and digital payment ecosystems Digital banking platforms and customer journeys Proficient in Microsoft Excel, PowerPoint, and business documentation. Core Competencies Strong product management and product development mindset. Customer-centric and solution-oriented. Highly organized with strong project coordination and execution capabilities. Proactive, adaptable and able to work independently while collaborating effectively across teams. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.