Senior Enablement Program Operations Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summary: We are currently seeking a Senior Enablement Systems Specialist to join our Revenue Enablement team in the United States. What your team does The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We manage the enablement tech stack, run a center of excellence operating model, and partner closely with Revenue, Marketing, Product Marketing, and Customer Success to keep our people and platforms aligned to Clio's goals. We are a team that runs on precision, data, and a genuine commitment to helping teams work smarter. Who you are You are a systems-minded enablement professional who thrives at the intersection of technology, AI, and learning. You have hands-on experience administering enablement platforms, and you understand how a well-configured system amplifies team performance. You are comfortable owning an AI-enabled platform end to end, you bring structure and governance to complex tool ecosystems, and you take real ownership of the systems that keep our teams running. You notice when something is broken before anyone else does, and you fix it. What you’ll work on Own administration of the enablement tech stack, with LetterAI as the system of record for certification and AI-assisted content, alongside Seismic, Seismic Learning, Gong, and Consensus Configure and maintain LetterAI, including certification baselines, AI role-play scenario frameworks, scoring rubrics, and the integrations that connect it to the rest of the stack Own the content governance model across platforms, including tagging taxonomy, naming conventions, folder structure, and content hygiene Manage user groups, permissions, and access levels so teams have the right access in an efficient and scalable way Build recurring reports and dashboards tracking certification completion, content adoption, Gong usage, and AI role-play engagement Identify and remediate gaps such as unused content, overdue certifications, missing tags, and stale playbooks, and recommend fixes Serve as the subject matter expert on the enablement tech stack and on the intake and operating-system tooling Partner with the Operations and Programs functions to keep tools structured and aligned to launch and OKR work Create and deliver end-user training on the tech stack, with a focus on onboarding the team to LetterAI workflows Use generative AI to streamline systems administration, reporting, and content quality assurance Other duties as required What you may have 4+ years of experience in enablement systems, revenue operations, or learning technology administration Hands-on experience administering platforms such as LetterAI, Seismic, Seismic Learning, Gong, or Consensus Experience with AI-enabled enablement tools and configuring certification or role-play workflows Experience managing content governance frameworks, including tagging taxonomy, naming conventions, and information architecture Strong analytical skills with experience building recurring reports and dashboards on engagement, adoption, and performance metrics Experience developing governance frameworks or standard operating procedures for technology tools Strong project management and organizational skills Excellent written and verbal communication and stakeholder management skills Serious bonus points if you have Experience in a SaaS or technology company LetterAI, Seismic, Gong, or other relevant platform certifications Experience standing up or migrating to a new enablement platform Familiarity with Salesforce or other CRM platforms Experience building dashboards or reporting views in Salesforce, Tableau, or similar tools What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. Flexible time off policy, with an encouraged 20 days off per year. EAP benefits for you and household members, including counseling and online resources 401k matching and Child Education Savings Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years ​ The expected salary range* for this role is $108,400 to $127,500 to $146,600 USD. There are a separate set of salary bands for other regions based on local currency. *Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.