Senior Engineer – Enterprise Service management

Job description

Job Description Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon! The Senior Engineer – IT Service Management & PMO will play a key role in driving IT service delivery excellence and PMO governance. This role is responsible for managing ITSM operations, defining and tracking metrics and KPIs, producing management reports, and supporting PMO activities such as dashboards, executive presentations, and status reporting. The role will also act as Major Incident Manager in the absence of the primary incident manager, ensuring swift restoration of business-critical services. What will you do? Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management Ensure adherence to ITIL best practices and organizational service management standards Track, analyze, and report service performance metrics, SLAs, OLAs, and KPIs Coordinate with internal IT teams, vendors, and stakeholders to resolve service issues. Define, maintain, and evolve IT operational metrics and KPIs Produce regular and ad-hoc reports including weekly, monthly, and quarterly service reviews Create executive-level dashboards highlighting service health, risks, and trends Ensure data accuracy, consistency, and timely delivery of reports. • Weekly and monthly project and operational status updates Preparation of management and leadership presentations Maintenance of project dashboards, RAID logs, and action trackers Track milestones, dependencies, risks, and issues across IT initiatives Support governance forums with accurate data and timely documentation. Act as Major Incident Manager, Change Manager as and when required Experience, Education and other Required: Experience: 05 to 7 years Bachelor’s degree in computer science, Information Technology, or related field. Strong knowledge of ITIL framework (ITIL v4 certification preferred). Strong understanding of ITSM frameworks (ITIL) and service operations Experience in IT metrics, KPI definition, and reporting Solid PMO knowledge including governance, reporting, and dashboards Proficiency with ITSM tools (e.g., ServiceNow, Remedy, or equivalent) Advanced PowerPoint, Excel, and reporting/dashboarding skills. Strong analytical, problem-solving, and communication skills Ability to work with cross-functional teams and senior stakeholders. Bachelor’s degree in engineering, Information Technology, or equivalent. ITIL Foundation or higher certification preferred. Technologies: M365, MDM, Endpoint Mgmt., VoIP, MS teams, Azure AD, AVD, DHCP, End point Patching, End point Policies, App Packaging. Work Time: UK Shift, Mon – Fri. (Rotational on call for Critical Incidents) What we offer: In return, we offer a wide range of rewards and benefits, 20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year. Medical Insurance, Life Insurance and Career Progression When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too. About Linxon Shaping energy solutions to empower sustainable connectivity. Linxon’s vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects. As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation. In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you. To know more about the Linxon please click on the link below. Join the future with Linxon GETS Chennai, India Worker Type Employee Job Type Regular At Linxon, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.