Senior Engineer I, Software Development - Insight QA

Job description

**About the Role** We are looking for an experienced **Senior QA Engineer / QA Lead** with 10–12 years of experience in **cloud-based network management solutions** to join our engineering team. The role will focus on end-to-end quality engineering for a **cloud-hosted network management platform**, managing and monitoring networking devices such as **Access Points, Switches and Routers**. The ideal candidate will have strong experience in testing **cloud-managed networking solutions**, with a combination of **networking, AWS/cloud, REST APIs, Python automation, TypeScript/Playwright and end-to-end system testing**. This role requires someone who can understand and validate the complete solution across: **Network Device → LAN/WAN → Internet → AWS Cloud → Cloud Services/APIs → Database → Web/Mobile Application** The candidate should be comfortable troubleshooting issues across both the **networking and cloud/application layers**. **Key Responsibilities** **Cloud Network Management Testing** - Own QA for a **cloud-based network management platform** from requirements through production. - Test end-to-end workflows for cloud-managed **Access Points, Switches, Routers and other network devices**. - Validate device onboarding, discovery, provisioning and configuration. - Test device-to-cloud communication and cloud-to-device operations. - Validate configuration synchronization between cloud and network devices. - Test device monitoring, health status, statistics, alerts and notifications. - Validate firmware/software upgrade workflows. - Test remote configuration and management capabilities. - Validate device connectivity, disconnect/reconnect and recovery scenarios. - Test multi-device, multi-site and large-scale network management scenarios. - Validate behavior under network failures, latency, packet loss and intermittent connectivity. - Test cloud-managed networking workflows across different network topologies and environments. **Test Planning & Quality Ownership** - Review requirements, user stories, functional specifications and technical designs. - Review **ERDs and data models** to understand relationships, dependencies and data flows. - Participate in architecture and design reviews from a QA perspective. - Identify functional, integration, data, networking and cloud risks. - Develop **test strategy, test plans, test scenarios and test cases**. - Define test scope, coverage, environments, dependencies and execution timelines. - Create positive, negative, boundary, failure-recovery and end-to-end scenarios. - Maintain requirements-to-test-case traceability. - Review test cases and ensure adequate coverage. **Test Execution** - Execute functional, integration, system, regression and end-to-end testing. - Perform **cloud-to-device and device-to-cloud testing**. - Test networking devices together with cloud services and applications. - Validate APIs, backend services, database state and UI behavior as part of end-to-end workflows. - Perform interoperability and compatibility testing. - Execute testing across different network configurations and connectivity conditions. - Analyze failures across device, network, cloud and application layers. **API & Cloud Testing** - Strong hands-on experience with **REST API testing and automation**. - Validate API request/response, authentication, authorization and business logic. - Test APIs used for device provisioning, configuration, monitoring and management. - Validate data consistency between APIs, cloud services, database and UI. - Test asynchronous workflows, events, notifications and service-to-service communication. - Test **AWS-hosted cloud applications and services**. - Validate cloud services, microservices and distributed workflows. - Analyze cloud logs, metrics, traces and application telemetry. - Test reliability, availability, scalability and failure/recovery scenarios. - Validate deployments across QA, staging and production environments. **Networking Expertise** Strong hands-on knowledge of networking is essential. Experience with: - TCP/IP - IPv4 / IPv6 - DHCP - DNS - ARP - ICMP - HTTP/HTTPS - TLS/SSL - NAT - Routing - Switching - VLAN - QoS - Ethernet - WAN/LAN - Wi-Fi technologies - WPA2/WPA3 - Wireless roaming - Network connectivity and troubleshooting Experience with **Wi-Fi 5/6/6E/7** is highly desirable. **Network Troubleshooting & Diagnostics** Hands-on experience with tools such as: - **Wireshark** - tcpdump - ping - traceroute - iperf - nslookup/dig - Network packet capture and protocol analysis Ability to troubleshoot issues across: **Device → LAN/WLAN → WAN/Internet → Cloud → API → Backend → Application** The candidate should be able to use packet captures, logs, API traces and cloud telemetry to determine the root cause of complex issues. **Test Automation** **Python** - Strong hands-on experience developing **Python-based test automation**. - Build automation for APIs, cloud workflows and network management functionality. - Develop reusable test frameworks, libraries and utilities. - Automate device onboarding, configuration, monitoring and management scenarios. - Build regression automation for high-value customer workflows. - Integrate automation into CI/CD pipelines. - Analyze automation failures and improve framework reliability. **TypeScript / Playwright** - Experience with **TypeScript/JavaScript** for test automation. - Hands-on experience with **Playwright, Selenium or equivalent**. - Automate cloud-based web applications and network management workflows. - Develop end-to-end UI + API automation. - Build reusable automation components and utilities. - Maintain scalable and reliable regression suites. **Defect Management & Root Cause Analysis** - Own defects from identification through closure. - Create detailed defects with reproduction steps, logs, API traces, screenshots and packet captures where applicable. - Participate in defect triage and prioritization. - Collaborate with development, cloud, firmware and networking teams. - Perform defect retesting and regression validation. - Drive root-cause analysis for complex issues. - Identify recurring defect patterns and recommend preventive actions. - Ensure critical and customer-impacting issues are addressed before release. **Release & Production Quality** - Prepare test execution reports, defect summaries and release-quality metrics. - Provide QA recommendation/release sign-off based on defined quality criteria. - Perform **production smoke testing and post-deployment validation**. - Validate critical network management workflows after production deployment. - Monitor production health, logs, alerts and telemetry. - Validate production fixes and hotfixes. - Support customer escalations and production incident investigations. - Reproduce production issues in controlled environments. - Identify production quality trends and improve regression coverage. **AI-Assisted QA & Agentic AI** We encourage the use of modern AI technologies to improve **quality engineering and test automation**. Experience with tools such as **Claude, ChatGPT, GitHub Copilot or equivalent** for: - Test-case generation - Automation development - Code analysis - Debugging - Log analysis - API test generation - Test-data generation - Defect analysis - Test coverage analysis is desirable. Knowledge or experience with **Agentic AI / AI agents for QA** is a strong advantage, particularly for: - Intelligent test generation - Autonomous test execution - API exploration - Regression selection - Failure analysis - Root-cause analysis - Test-result analysis - Automated defect triage **CI/CD & DevOps** - Git / GitHub / GitLab - Jenkins / GitHub Actions / GitLab CI - CI/CD-based test execution - Docker/container fundamentals - Kubernetes knowledge is desirable - Cloud deployment and troubleshooting - Automated quality gates **What We Are Looking For** **Must Have** - **10–12 years of QA / Quality Engineering experience** - Strong experience testing **cloud-based network management solutions** - Strong understanding of network management workflows - Hands-on experience testing **networking devices and cloud services together** - Strong TCP/IP and networking fundamentals - Strong **Python automation** - Strong **REST API testing** - Experience with **AWS-hosted applications/services** - Experience with **TypeScript/Playwright or equivalent** - Strong test planning and test case design - Experience reviewing technical designs and ERDs - Strong defect management and root-cause analysis - Production validation experience - CI/CD experience - Wireshark and packet-analysis experience **Good to Have** - Experience with **NETGEAR Insight or similar cloud-managed networking/NMS platforms** - Access Point, Switch and Router testing - Wi-Fi 6/6E/7 - AWS - Microservices - Docker/Kubernetes - Cloud monitoring and observability - Claude / ChatGPT / GitHub Copilot - Agentic AI / AI-driven QA - Mobile application testing - Performance and scalability testing - Security/API security testing **Company Statement** At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the *Next Gear* by living our values: we **Dare to Transform** the future, **Connect and Delight** our customers, **Communicate Courageously** with each other and collaborate to **Win It Together**. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. *NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.*