Senior Engineer Infrastructure Operations

Job description

Position Summary The Senior Engineer/Assistant Manager, Infrastructure Operations support the Infrastructure & Cybersecurity Lead to manage and oversee IT infrastructure, multi-cloud services, Microsoft 365, and end-user support across headquarters, manufacturing sites, and overseas offices, ensuring secure, reliable, and cost-effective operations. The role connects business users, internal IT teams, and vendors, while supporting procurement, asset lifecycle management, and continuous service improvement. Roles and Responsibilities Infrastructure Operations Manage servers, storage, networks, cloud platforms, and end-user environments across headquarters, manufacturing sites, and overseas offices. Define and enforce group-wide infrastructure standards, architecture, security controls, capacity plans, and operational procedures from headquarters. Coordinate regional teams and vendors on incidents, maintenance, upgrades, migrations, technology refresh, and service improvement. Multi-Cloud Management & Service Governance Support group-wide multi-cloud and hybrid governance from headquarters, ensuring consistent architecture, security, resilience, performance, and service standards. Oversee business-critical applications and services across regions, coordinating local teams, vendors, continuity planning, and escalation management. Consolidate cloud capacity, resource allocation, usage forecasting, budgets, and cost optimization to support enterprise priorities and management reporting. Microsoft 365 Operations & Administration Administer Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. Manage accounts, licenses, permissions, access controls, service health, and escalations. Maintain Microsoft 365 security, governance, compliance, performance, and availability. End User Computing & Workplace Technology Manage & support End User Computing & Workplace Technology across headquarters, manufacturing sites, and overseas companies. Manage the deployment and lifecycle of computers, mobile devices, printers, peripherals, conferencing systems, and meeting-room technology Administer endpoints through Intune and related platforms, ensuring security and policy compliance. Maintain support standards and knowledge documents, and coordinate operations, maintenance, service delivery, and issue resolution with vendors. IT Procurement & Asset Lifecycle Management Support Support procurement of hardware, software, cloud subscriptions, and IT services, including purchase requests, quotations, and related documentation. Coordinate with Finance, Purchasing, stakeholders, and vendors on approvals, delivery, warranties, and renewals. Maintain assets, licenses, subscriptions, and inventory records throughout allocation, transfer, replacement, and disposal. IT Audit & Information Security Support internal and external IT audits by coordinating evidence, access reviews, control testing, remediation actions, and stakeholder follow-up. Apply information security practices across infrastructure and operations, including access control, vulnerability management, data protection, incident response, risk management, and policy compliance. Documentation & Continuous Improvement Maintain infrastructure documentation, procedures, diagrams, inventories, and knowledge articles. Drive automation, standardization, service optimization, and process improvement. Keep current with relevant infrastructure, cloud, Microsoft 365, and industry practices. The Tech Stack & Environment Cloud & Infrastructure: Multi-cloud platforms, enterprise networking, server and storage architecture. Microsoft 365 Ecosystem: Exchange Online, Teams, SharePoint Online, OneDrive. Identity & Endpoint Management: Entra ID, Microsoft Intune, mobile device management (MDM). Requirements Bachelor’s degree in information technology, Computer Science, or a related discipline. At least 5 years of experience in infrastructure operations, systems administration, or end-user support in an multi-national enterprise environment. Hands-on administration of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. Strong knowledge of Windows, Active Directory, endpoint management, networking, and cloud or hybrid infrastructure. Working knowledge of ITSM/ITIL processes and tools such as ServiceNow or Jira Service Management. Experience in managing 3 rd party implementation & support services in an effective manner. Experience supporting IT audits and a practical understanding of information security controls, risk, compliance, and remediation tracking. Strong troubleshooting, communication, stakeholder management, and customer service skills, with the ability to manage competing priorities. Fluent spoken and written Chinese and English, with the ability to support regional and overseas users. Preferred Qualifications Relevant Microsoft 365, Endpoint Management, Enterprise Cloud (e.g. AWS, Azure, OCI), ITIL, infrastructure, or cybersecurity certification.