Senior Engineer, Product Support

Job description

The Impact You'll Make As Senior Product Support Engineer, you are responsible for initiating new product variant introduction accroding to new customer requirements and providing technical support internally and externally by utilizing product, production and application knowledge. You'll be a part of global cross functional teams with multiple stakeholders as well as internal and external customers. What You’ll Be Doing New Product Variant Execution Drive new product variant introduction of responsible produt families by following related workflows Initiate M0 proposal to PM by comprehansive considerations of technical hitrate and business case Be responsible on technical agreement towards customer, such as Engineering-sheet, Technical drawing, etc. Investigate and evaluate customer requirement via communicating with customer/sales for detail requirement review and cooperating with internal cross functional teams for technical review Provide smart solutions to customer by utilizing product, production and application knowledge Technical Support Provide support on technical issues/questions from Customer, Sales, Product management and Operations towards responsible prodcut families. Continuous Improvement Be responsible on New Product Variant related workfolws' updating and optimization Support product portfolio optimization together with product management What We're Looking For Mechanical/Electrical Engineering or relevant background, with 3+ years' technical/application experience in relevant segments Strong communication skills Basic skills in 2D drawings and SAP Strong skill in MS Digital softwares(Powerapps, PowerBI) and Programming (eg:Python) will be a plus Customer oriented mindset with excellent communication skills Proactive, possitive, innovated and self-driven mindset, good team player in local and global cross functional teams Fluent English in Both written and verbal What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.