Senior Engineer, Technical Support, Public Cloud

veeamsoftware

Bangalore, India · Bangalore · India

Posted Aug 21, 2026

Full-time
Customer Technical Support, Global 1001172

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers

We are now looking for Public Cloud Data Protection Engineer.

Your tasks will include:

Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
Acting as a technical focal point in relationships to fellow IT Professionals
Researching and troubleshoot customer problems and inquiries
Updating and work assigned cases in a timely manner
Contributing to documentation to build Veeam’s knowledge base
Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
Contributin to documentation to build Veeam’s knowledge base
Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies

What we expect from you:

Fluent English (reading/writing/speaking).
Previous troubleshooting/administration experience is required
Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, simple queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

What You’ll Get

18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical coverage for you and up to four dependents
Life, accident, and disability insurance with enhanced coverage
Annual flexible wellbeing allowance for physical and mental wellness
Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
Meal, fuel, and transportation benefits based on work arrangement
Daycare reimbursement and safe cab facility for eligible employees
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.