Senior Engineering Manager - Tenant

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Engineering Manager – Tenant based in Canada.** We are seeking an experienced Senior Engineering Manager to lead the development and growth of a private-cloud software offering that enables enterprise customers to operate an observability platform within their own cloud environments. In this role, you will guide a highly experienced engineering team while balancing technical delivery, operational reliability, customer needs, and business growth. You will collaborate across Engineering, Sales, Support, and Field Engineering to address enterprise requirements, security reviews, deployments, and complex technical challenges. You will also help maintain alignment between private-cloud and SaaS products, ensuring that improvements in one environment benefit the other. Beyond delivery, you will strengthen team capabilities through hiring, mentoring, and reducing key-person dependencies. This is an opportunity for a technically grounded leader who thrives in distributed environments, enjoys solving complex infrastructure challenges, and can make thoughtful decisions in a fast-moving organization. ### Accountabilities - Lead the delivery and ongoing evolution of the private-cloud product, including the infrastructure, tooling, and operational processes that enable enterprise customers to run the platform in their own cloud environments. - Support product growth by aligning engineering priorities with business objectives, sales opportunities, and evolving customer needs. - Partner with Field Engineering, Support, and Sales on proofs of concept, security reviews, access requirements, procurement discussions, contractual requests, and customer escalations. - Help the team evaluate customer feedback, distinguish essential product improvements from one-off requests, and communicate technical trade-offs effectively. - Coordinate engineering work across multiple teams, prioritizing dependencies and maintaining strong alignment between the private-cloud offering and the core SaaS platform. - Establish feedback loops that bring useful tools and infrastructure improvements developed for private-cloud deployments back into the SaaS environment. - Lead and develop a small, senior engineering team with deep domain knowledge, fostering knowledge sharing, sustainable ownership, and reduced reliance on individual contributors. - Recruit, onboard, and develop additional engineers as the product and customer base expand. - Maintain a strong focus on operational health, production readiness, incident response, and the reliability of systems operating in customer-controlled environments. - Guide technical decisions involving infrastructure, deployment models, security constraints, version compatibility, and limited observability in customer environments. - Apply disciplined prioritization across a broad technical scope, making clear trade-offs between competing demands and communicating what will not be pursued. - Encourage effective use of AI-powered development tools and operational workflows, helping the team identify where they add value and where they may be inappropriate. ## Requirements - At least **one year of experience as an Engineering Manager** leading a highly technical, senior engineering team. - A strong software engineering background, with a track record of technical leadership, influencing stakeholders without formal authority, and improving systems and team practices. - Experience managing or leading a team responsible for production systems and a real on-call rotation, with a strong understanding of operational reliability. - Experience shipping and operating software in environments where infrastructure or deployment conditions are not fully controlled, such as on-premises installations, private cloud, bring-your-own-cloud (BYOC), or managed single-tenant environments. - Understanding of the challenges associated with version compatibility, incomplete telemetry, customer-specific infrastructure, and enterprise security restrictions. - Working knowledge of **Kubernetes and AWS**, with the ability to review technical designs, ask critical questions, and contribute meaningfully to incident reviews. - Experience working directly with enterprise customers or buyers on security questionnaires, access models, procurement requirements, escalations, and deployment constraints. - Strong prioritization and decision-making skills, particularly when managing a small team with a broad range of technical responsibilities. - Experience hiring, onboarding, and developing engineers in technically complex domains with steep learning curves. - Comfort with AI development tools and a thoughtful perspective on their appropriate use. - Strong communication and collaboration skills, with the ability to coordinate work across engineering teams and business functions. **Nice-to-have qualifications:** - Familiarity with observability platforms, distributed tracing, or OpenTelemetry. - Continued interest in hands-on engineering, contributing to code, and reviewing technical implementations. - Experience with Go, Terraform, Kafka, or large-scale data infrastructure. - Familiarity with FedRAMP, AWS GovCloud, or compliance requirements in regulated industries. - Experience in solutions architecture, technical consulting, deployment engineering, or other customer-facing technical roles. ## Benefits - **Competitive base salary:** CAD $285,000–$320,000, depending on experience and level. - **Equity participation:** Generous equity opportunities through an employee-friendly stock program. - **Transparent compensation:** A structured compensation approach based on role level and experience. - **Unlimited paid time off:** Flexibility to take time away from work and recharge. - **Remote-first culture:** A distributed work environment built around autonomy, trust, accountability, and results. - **Home office support:** Stipends for home office expenses, coworking spaces, and internet access. - **Healthcare coverage:** Comprehensive benefits for employees, with additional coverage available for eligible dependents. - **Paid parental leave:** Up to 16 weeks of paid leave, regardless of the path to parenthood. - **Professional development:** An annual development allowance to support learning and career growth. - **Work authorization:** Employment sponsorship and visa transfers are not currently available. Candidates must be legally authorized to work in Canada. - **Location eligibility:** Hiring is currently limited to candidates residing in British Columbia, Ontario, or Quebec. - **Inclusive workplace:** A commitment to diversity, equity, accessibility, and reasonable accommodations throughout the hiring process.