Senior Engineering Operations Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Operations Manager based in India.** We are looking for an experienced, hands-on professional to lead the evolution of product development processes within a global, remote-first technology environment. In this role, you will own the end-to-end Product Development Process (PDP), ensuring strong alignment between product strategy, engineering execution, and business priorities. You will also design, build, and maintain automated workflows using an enterprise orchestration platform to improve operational efficiency and streamline product delivery. By applying practical experience with AI agents and agentic workflows, you will help transform how product teams collaborate and execute their work. This role combines engineering expertise, process design, and product thinking to drive measurable improvements across multiple teams. It offers an opportunity to influence organizational practices and contribute directly to an AI-first approach to software development. ### Accountabilities - Own and continuously improve the end-to-end Product Development Process across Core and Experience product tracks, including process design, workflow stages, board management, and epic definitions and tracking. - Align product development processes with product strategy, ensuring clear connections between strategic objectives, initiatives, and engineering epics. - Establish consistent working practices across product divisions, fostering alignment and trust among Product, Engineering, and leadership teams. - Build, maintain, and operate process automation using Camunda 8, ensuring a reliable and scalable foundation for both product development tracks. - Manage the automation lifecycle, including source control, testing, test environments, monitoring, integration maintenance, and ongoing improvements. - Design and implement agentic workflows that use the organization's own orchestration platform to support internal product development activities. - Apply lessons learned from internal workflow implementations to identify opportunities for product improvements and share actionable feedback with product teams. - Collaborate cross-functionally to improve engineering operations, simplify workflows, and increase the effectiveness of product development. - Combine hands-on technical execution with strategic process ownership, ensuring that solutions are practical, user-focused, maintainable, and aligned with organizational objectives. ## Requirements - Demonstrated experience combining product thinking, process design, and technical implementation, with the ability to assess workflow usability and build effective solutions directly. - Hands-on engineering experience, including writing code and scripts, working with GitHub, CI/CD pipelines, APIs, and debugging integrations. - Proven experience designing, owning, and improving product or engineering processes within a software organization of 100 or more engineers. - Practical experience building AI agents or agentic workflows that perform meaningful tasks in real-world environments, beyond experimentation or proof-of-concept projects. - Strong understanding of product development workflows, operational processes, and the relationship between product strategy and engineering execution. - Excellent stakeholder management and cross-functional collaboration skills, with the ability to influence Product, Engineering, and leadership teams toward shared processes and objectives. - A proactive, hands-on mindset, with strong problem-solving abilities, ownership, and the capacity to balance strategic thinking with implementation details. - Willingness and ability to use the organization's own orchestration platform to design and implement workflows and improve internal operations. - Familiarity with BPMN, Camunda, or other workflow automation engines is an advantage. - Previous experience in product operations, developer experience, or platform engineering is considered a plus. ## Benefits - Competitive compensation: Location-based salary packages designed to reflect local market conditions. Compensation is determined by experience, skills, and location. For India-based employees, personalized total rewards information is provided during the recruitment process. - Equity opportunities: Access to a Virtual Stock Option Plan (VSOP), where applicable. - Fully remote work: Work from anywhere, with flexibility to create a productive working environment. - Home office support: Budget for home office equipment and support for coworking spaces. - Flexible time off: Time away from work to recharge and maintain a healthy work-life balance. - Global team connections: Annual company gatherings, team offsites, local meetups, and connection budgets to encourage collaboration and relationship-building. - Healthcare and wellbeing: Locally tailored healthcare benefits, access to global mental wellbeing resources, and a flexible lifestyle spending program. - Lifestyle spending allowance: A global wellbeing program covering areas such as fitness, family care, personal interests, meaningful experiences, and financial wellbeing, with an annual allowance scaling to €1,000 from 2027. - Financial protection: Retirement or pension plans, potentially including employer contributions, along with life and disability insurance where applicable. - Professional development: Up to $1,000, €1,000, or £1,000 annually, depending on location, for self-directed learning, courses, certifications, and books. - Inclusive work culture: An environment that values diverse perspectives, encourages collaboration, and supports professional growth.