Senior Enterprise Success Manager

Job description

**See something that should exist? Build it. See a better way? Do it.** At **Terrific**, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI. And we believe customer data should belong to the brands who earn it — not third-party platforms. # **Senior Enterprise Success Manager** **Location:** Paris, France (Hybrid) ## About Terrific Terrific is building the future of AI-powered social commerce. We enable brands, retailers, publishers, media companies, and marketplaces to create interactive shopping experiences directly on their own websites—combining live video, AI agents, creators, and content into a seamless commerce experience while maintaining ownership of their customer relationships and first-party data. Our customers include leading global brands and enterprise organizations, and we're looking for exceptional people who enjoy solving complex challenges while building long-term strategic partnerships. ## The Opportunity We're looking for a **Senior Enterprise Success Manager** to lead strategic enterprise relationships across Europe. This role goes beyond traditional customer success. You'll become a trusted advisor to executive stakeholders, coordinate cross-functional initiatives, drive platform adoption, and identify opportunities to grow long-term partnerships. You'll work closely with Product, Engineering, Sales, Marketing, and Leadership to ensure our largest customers achieve measurable business outcomes while helping shape the future of our Enterprise Success organization. ## What You'll Own - Manage a portfolio of strategic enterprise customers throughout their lifecycle. - Build trusted relationships with executive sponsors and key customer stakeholders. - Lead customer onboarding, implementation, adoption, and ongoing success planning. - Develop success plans that align customer objectives with business outcomes. - Drive platform adoption, engagement, and long-term customer satisfaction. - Coordinate technical discussions, product requests, and issue resolution across internal teams. - Identify opportunities for account expansion, additional use cases, and commercial growth. - Lead Quarterly Business Reviews (QBRs) and executive business presentations. - Monitor customer health, usage trends, and success metrics to proactively address risks. - Partner closely with Sales on renewals, expansions, and strategic account planning. - Represent the voice of the customer by providing structured feedback to Product and Engineering. - Help build and continuously improve Terrific's Enterprise Success processes and best practices. ## You'll Work Closely With - Enterprise Sales - Product Management - Engineering - Solutions & Implementation - Marketing - Executive Leadership ## We're Looking For Someone Who - Has 5+ years of experience managing enterprise customers in SaaS, commerce, media, technology, or digital platforms. - Has experience working with complex enterprise organizations and multiple stakeholder groups. - Is comfortable building relationships with both executive leaders and operational teams. - Thinks strategically while remaining highly organized and execution-focused. - Is proactive, resourceful, and comfortable working in a fast-paced startup environment. - Communicates fluently in both French and English. - Has experience leading customer implementations, digital transformation projects, or strategic technology deployments. - Enjoys building scalable processes and improving the customer experience. ## Nice to Have - Experience working with media organizations, broadcasters, publishers, retailers, or enterprise brands. - Experience with e-commerce, live commerce, AI platforms, creator technologies, or customer engagement solutions. - Familiarity with HubSpot - Experience using multiple AI tools - Experience partnering with Product and Engineering teams in an agile environment. ## Why Join Terrific? At Terrific, you'll have the opportunity to help shape how some of the world's leading organizations engage with their audiences through AI-powered commerce experiences. You'll work alongside a collaborative, international team, partner directly with senior leadership, and play a key role in building long-term customer relationships that drive meaningful business impact.