Senior Enterprise Systems Analyst

Job description

**ABOUT US** In more than ten countries around the world, The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations, and registry services that make wedding planning easier for couples around the globe. Each year, we connect more than 4.5 million users with around 900,000 global small businesses through our Vendor Marketplace. **LIFE AT TKWW** At The Knot Worldwide, we believe in doing work that matters. Each year, we help millions of couples around the world celebrate life’s most meaningful moments, while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply, not just about the work you do, but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth, and we celebrate milestones and wins in a big way. After all, celebrations are what we do best. **ABOUT THE ROLE AND OUR TEAM:** The Knot is seeking a **Senior Enterprise Systems Analyst** to join our growing Enterprise Systems team. This role will touch various internal technology workstreams, but is heavily focused on Enterprise systems used by our accounting and finance teams including NetSuite, Salesforce, Zuora Revenue and Payment Processors. Your responsibilities will include working closely with our Global Accounting, Billing, and FP&A teams to understand their needs, evaluating current systems, identifying necessary configuration/customization, implementing system changes, and working closely with stakeholders to test and launch changes. You should be comfortable interacting with finance team members to achieve successful outcomes. You will serve as a point of contact for these teams when they have questions or need guidance working with these systems. You’ll work inside of our Global Enterprise Team with Accounting, FP&A and Custom Development teams to ensure that our financial systems are being built & maintained in a sustainable, compliant, and successful manner. You’ll also frequently work with other team members in the Global Enterprise Team to sync data into financial systems from Salesforce and other internal systems. **RESPONSIBILITIES:** - Works on multiple, moderate to high complex projects as a project team member and often leads the development of new system customizations and processes. - Create and maintain Billing and Cash Application process mapping and scenario documentation. - Work closely with Business Stakeholders and technical teams on the design and implementation of documented requirements. - Assist the Finance team with various projects, tasks, and duties as needed, including supporting Finance and IT audit and data management requirements. - Transfer requirements & user stories to JIRA tickets for our development team. - Lead UAT and SIT documentation & execution. - Support and manage our global payment processors, such as Stripe, Adyen, MercadoPago, and others. - Guide system changes and processes to preserve data integrity while being conscious of data access and security concerns. - Lead quality assurance/testing to ensure the appropriate level of testing has been completed prior to implementation of change. - You’re comfortable working with international teams and accounting orgs serving dozens of different countries simultaneously. - You are responsible for the configurations and customizations of our financial systems including the planning, reviews and revisions pertaining to the organization’s evolving needs . - Own updates to the Configuration Documentation – Functional & Technical design for the configuration of NetSuite/Zone Billing/Zuora Revenue and applicable integrations including those to Salesforce and Stripe. - Manage incoming Financial Systems Help Desk support tickets. **EXPERIENCE:** - An undergraduate degree in Computer Science, Management Information Systems, related field or an equivalent combination of education and training. - 5+ years of experience working within an Enterprise System environment supporting a Cloud ERP platform. - Knowledge and/or certification working with common Enterprise systems such as NetSuite, Salesforce, Zuora Revenue and Payment Processors. - Solid understanding of Quote to Cash processes, specifically Billing, Cash Application, and Collections. - Prior experience with NetSuite required. - Prior experience with Zone Billing or similar subscription / usage billing products and models preferred. - Prior experience with Stripe, Adyen or similar credit card processors preferred. - Experience working with high-growth global companies. - A working knowledge of the general functions of an accounting team and how they are accomplished through a mix of tools to meet reporting and compliance requirements - Experience participating in Enterprise Level System Implementation projects. - Ability to communicate effectively with finance teams, technical teams, and system users at all levels in the organization. - Experience working with a technical support help desk platform. - Fluent in English - Experience troubleshooting and resolving both user and system related issues. - Exceptional attention to detail, an analytical mind and strong interpersonal communication skills including the ability to relay technical information to a non-technical audience. - Experience working within industry standard development processes to deploy changes in a structured, auditable method that allows for rollbacks and precise tracking of exactly what is changing. **AI FLUENCY** At TKWW, AI is a tool that helps our teams work smarter, move faster, and spend more time on the work that matters most. We expect every employee, in every role, to build fluency with the AI tools relevant to their work, use them thoughtfully and with sound judgment, and bring curiosity as these tools keep evolving. This isn't about replacing our people's expertise — it's about equipping every employee to use AI to raise the bar on the work we do together. **WHAT WE LOVE ABOUT YOU:** - **Commit to our customers**: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. - **Raise the bar:** You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. - **Be all in:** You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. - **Celebrate impact:** You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. **WHAT YOU LOVE ABOUT US:** We provide meaningful, high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most. **TOGETHER@TKWW: OUR APPROCH TO HYBRID WORK** Together@TKWW is designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward. - **For Together@TKWW-eligible roles,** this includes regular in-office time to foster collaboration and connection. - **For roles not eligible for in-office expectations**, we support connection through virtual collaboration and intentional gatherings. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England and New York, NY. _________________________________________________________________________________________________________________ **US Notice:** The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. **Privacy Notice:** The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our [Privacy Policy](https://tkww-jobpreview.my.canva.site/candidate-privacy-notice). If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.