Senior Enterprise Technology Engineer (ServiceNow)

Job description

Entity: Technology Job Family Group: IT&S Group Job Description: ServiceNow GRC Senior Developer You will work with: You will be part of a growing hub in Kuala Lumpur, Malaysia and a growing team of ServiceNow skilled professionals at the hub. As a Senior Enterprise Technology Engineer in ServiceNow space will play a key role in designing and delivering high-quality, customer-focused solutions across multiple bp business entities. This role focuses on ServiceNow GRC module, where you will lead the design, implementation, upgrades, and enhancements of complex product solutions. You will also guide a high-performing team of developers and engineers, partnering with business stakeholders, risk and compliance teams, auditors, architects and product owners to deliver innovative solutions that strengthen governance, improve regulatory compliance, and enhance organizational resilience. What you will deliver: Design, develop, and support enterprise-scale ServiceNow GRC / IRM solutions that drive risk visibility, compliance effectiveness, audit readiness, and operational resilience. Lead the implementation and enhancement of ServiceNow GRC module Translate complex regulatory, compliance, governance and business requirements into scalable technical solutions. Design and deliver integrated workflows that automate risk assessments, policy lifecycle management, compliance attestations, issue management, remediation tracking, and audit processes. Drive platform engineering excellence through reusable frameworks, code quality standards, automated testing, CI/CD pipelines, and engineering best practices. Collaborate with Risk, Compliance, Internal Audit, Security, Privacy, Legal, and Technology teams to deliver business-critical capabilities. Support regulatory and compliance initiatives by delivering sustainable and scalable platform solutions. Influence technical architecture, governance standards, engineering roadmaps, and platform adoption strategies. Champion out-of-the-box (OOTB) capabilities, simplification, automation, and continuous improvement while minimizing technical debt. What you will need to be successful (experience and qualifications): Extensive hands-on experience designing, developing, and supporting ServiceNow IRM/GRC solutions in large and complex enterprise environments. Deep understanding of ServiceNow GRC / IRM architecture, data model, platform capabilities, security model, and implementation best practices. Expertise in other ServiceNow core applications (ITSM, CSDM and CMDB) and scripting (Business Rules, Workflow, Script Includes, UI Actions, Scheduled Jobs). Strong understanding of ServiceNow platform architecture, security, ACLs, data governance, and application lifecycle management. Experience designing integrations using REST, SOAP, JSON, IntegrationHub, and enterprise integration platforms. Familiarity with various regulatory and compliance frameworks Strong troubleshooting and problem-solving skills with the ability to resolve complex platform, integration, data, and performance issues. Experience designing scalable and supportable solutions that align with platform best practices and long-term maintainability. Leadership & Collaboration Demonstrated ability to lead technical discussions, influence design decisions, and guide delivery teams through complex implementations. Experience mentoring developers, conducting code reviews, and driving engineering excellence. Ability to communicate effectively with technical and non-technical stakeholders, translating business outcomes into technical solutions. Passion for innovation, continuous learning, and adopting new ServiceNow capabilities. Experience and qualifications: 8–10 years of professional development experience on ServiceNow, including at least 3 years in technical solution design and Agile delivery with team leadership. Certified ITIL v4 or v5 Foundation ServiceNow Certified Application Developer (CAD). One or more ServiceNow Certified Implementation Specialist (CIS) certifications. Additional ServiceNow certifications in IRM, Security Operations, ITSM, or Platform Architecture are highly desirable. Experience with CMDB, CSDM, Service Mapping, AI/Now Assist, Employee Center, GRC and IRM module. Experience implementing enterprise governance, risk, compliance, audit, resilience, or security programs. Experience leading technical workstreams, major platform implementations, or large-scale enterprise transformations. Why join our team? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Cloud Platforms, Cloud Platforms, Collaboration, Communication, Configuration management and release, Continuous deployment and release, Creating a high performing team, Database Design, Digital Project Management, Documentation and knowledge sharing, Emerging technology monitoring, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Problem Solving, Relational Data Modeling, Risk Management, Scripting, Secure development, Service operations and resiliency, Software Design and Development, Solution Architecture, Source control and code management {+ 5 more} . Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.