Senior Executive Assistant

Job description

**Our Mission** You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace topower access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from *seeking* to *getting*. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. **Your Impact on Our Mission** Zocdoc’s most important asset is our people. An Executive Assistant serves as a trusted and valuable business partner to our leadership team. Their primary responsibility is to optimize and prioritize the leadership's time, ensuring the smooth execution of their goals. By working closely with the team, possessing excellent communication skills, delivering top-notch customer service, and fostering a strong relationship with leadership, this person guarantees that the executives can concentrate on high-yield strategic initiatives. **You’ll enjoy this role if you are…** - Guided by a strong EQ, autonomous, urgent, and creative - A highly motivated problem-solver who works well under pressure - Passionate about organization and structure, but adaptable and resourceful when things change - The kind of person who enjoys working with others and finding ways to collaborate effectively - A strong and effective communicator across all mediums (in person, slack, email, phone) **Your day-to-day is…** **Full ownership of multiple calendars for our C-suite level leadership team** - Collaborating closely with the broader EA team on projects and events that contribute to a dynamic and supportive environment - Understanding your executive's preferences, including meeting cadence, travel logistics, and conference room preparation - Managing meetings and schedules efficiently, both recurring and ad hoc, while keeping calendars organized and prioritizing tasks effectively - Meeting management, including preparing agendas, taking notes, distributing action items, etc. - Assisting in scheduling and running high-profile meetings, including Executive off-sites, and ongoing staff meetings. This includes, but is not limited to, attendee communications and venue management/coordination - Coordinating and overseeing complex domestic and international travel arrangements, including all necessary documentation - Working with internal members on coordinating any health and tech-related conferences as needed - Complete expense reports and manage company documents and contracts as needed **You’ll be successful in this role if you have…** - A minimum of 4-5 years experience in an Executive Assistant role supporting senior level executives - Superb communication and relationship management skills! You believe in keeping your stakeholders in the loop and know that multiple communication mediums are the key to success - Courage. You are able to know when to say yes and when to say no across various competing priorities - You can handle sensitive and confidential information with high professionalism and discretion - Humility. You believe in treating everyone with dignity and respect, regardless of title or tenure. You view this role as an opportunity to create positive change - Passion for customer service, with the ability to adapt to various personalities and rapidly shifting priorities - A compassionate but consultative and confident approach with a nothing-too-big, nothing-too-small attitude - A fundamental understanding of urgency and a passion for getting results (we move fast around here!) **Time Expectations:** - Regular Schedule - Monday- Friday 9-6 pm - Hybrid role with 4 days/week required onsite in our New York HQ - 24/7 as needed **Benefits:** - Flexible, hybrid work environment at our convenient Soho location - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $125,000—$160,000 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. [Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)