Senior Executive/Executive, Housing Operations

Job description

JOB DESCRIPTION Facilities & Maintenance Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified. Manages repair and maintenance works, cleaning, pest control, and landscaping services. Coordinates security and safety matters with service providers and ensure readiness of rooms/assets. Monitors contractor performance and escalate issues to Dormitory Manager where required. Resident Engagement & Welfare Manages resident check-in/check-out, room allocations, and occupancy records. Handles resident grievances, complaints, and welfare concerns in a timely and professional manner. Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events). Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures. Compliance, Reporting & Administration Coordinates SHERP reporting and submissions to relevant authorities. Prepares weekly activity reports, occupancy dashboards, and incident summaries for management review. Supports regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF). Monitors and enforce House Rules, including addressing violations and issuing notices where necessary. Assists in reviewing and improving operational SOPs and processes for greater efficiency. Emergency & Incident Response Responds promptly to incidents, emergencies, and medical situations, escalating when necessary. Participates in dormitory drills, safety briefings, and emergency preparedness activities. Partnerships & Collaboration Liaises with employers, subcontractors, and service providers on dormitory-related matters. Builds and maintains effective relationships with stakeholders, including government agencies and authorities. Works collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations. JOB REQUIREMENTS Requirements Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines. Minimum 2 years of relevant working experience, preferably in dormitory/hostel/facilities management. Candidates without experience are welcome to apply. Strong interpersonal and communication skills to engage with residents, employers, and service providers. Good problem-solving, decision-making, and crisis management abilities. Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools. Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage. Fire Safety Manager certification is an advantage. Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity. Location(s): Seatrium (SG) Pte. Ltd. Tuas Lodge 80 Tuas South Boulevard, Singapore 637051 (Islandwide transport provided) Acacia Lodge 540 Bukit Batok Street 23, Singapore 659553 Cassia@Penjuru 11 Penjuru Walk, Singapore 608541 Working Hours: Monday – Thursday: 8:00am – 5.15pm Friday: 8:00am – 4.30pm For job posting: Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified. Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012. BUSINESS UNIT