Senior Experience Designer

Job description

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role We’re seeking a Senior Experience Designer to craft end-to-end design solutions that blend strategic thinking with hands-on delivery. Working across multiple squads and products, you’ll be a cross-functional, full-stack designer who brings vision to life through scalable systems and innovative, user-centric experiences. In this role, you'll independently lead large, complex design challenges—shaping product and service experiences that deliver measurable value. By aligning user needs with business goals, you'll influence direction, improve outcomes, and contribute directly to organisational success. You’ll collaborate closely with cross-functional teams and senior stakeholders, embedding design as a core lever for transformation and innovation. Drawing on your expertise across UX, UI, content, research, and service design, you'll elevate the quality, accessibility, and impact of design while validating solutions through testing and iteration. As an experienced Designer within the team, you’ll drive knowledge sharing, champion best practices, and support governance standards. You’ll also mentor peers and junior designers—contributing to a high-performing, inclusive design culture that thrives on continuous growth and shared success. What you’ll be doing Leading experience design across multiple projects, crafting holistic design solutions that integrate UX, UI, content, and service design layers Creating detailed user flows, prototypes, high-fidelity UIs, and test plans that align to the experience design strategy and vision Designing inclusive, accessible interfaces for end-to-end experiences across responsive web and native platforms Writing and testing UX copy, content flows, and microinteractions Collaborating with product managers and engineers for QA and implementation support Innovating with new features that enhance the client experience, reflecting industry best practice and latest trends Presenting designs through storytelling, advocating a client-first mindset to senior stakeholders and influencing high-level decisions Partnering with researchers and product leads to analyse user feedback and metrics, validate and iterate solutions to inform design direction Setting the bar for design standards across the team, embedding best practices, user-centred thinking and empathy Mentoring junior researchers and contribute to team capability development and shaping the team culture About you Demonstrable experience in Product/UX/UI/Content design with a strong portfolio of impactful work across industries, products, or platforms Experienced with end-to-end design, interaction modeling, microcopy, and visual design Strong attention to detail and user empathy balanced with business and technical feasibility Good understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Strong communication, facilitation, and storytelling skills Experience mentoring and nurturing a team of designers and contributing to team development Fluent in Figma, prototyping tools, design systems and analytics Degree in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Working schedule This role is based in our Bristol head office and we offer a hybrid working pattern, with a minimum of two days in the office per week. Interview process This will be a 1-2 stage process including a presentation and competency based questions. Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus * and annual pay review 25 days * holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday ** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness provider s and w ellness c oach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches T wo paid volunteering days per year * dependant on role level ** only available to select during our annual benefits window, in November each year ​ Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.