Senior Experiential Events Officer

Job description

Job Summary: The Senior Experiential Events Officer is the primary develop and execute as host of all PBIS events — responsible for overall project management: Event Development Concept, logistical planning, budgeting, on-the-day management, MC and facilitation delivery, and post-event follow-up. The postholder works under the direction of the Experiential Events Manager and mentoring Events Assistant, ensuring every event is executed professionally, on time, and within budget. A. Event Planning and Logistics Plan all logistical aspects of assigned events: venue setup, equipment, materials, catering, AV, guest registration, and event staffing. Produce a detailed event run-sheet for every event at least 5 days in advance: timings, responsibilities, and contingency plans. Brief Events Assistant clearly on pre-event tasks and on-day Ensure compliance with insurance, legal, health, safety, and school policy obligations for every B. Event Facilitation Serve as PBIS's primary MC for all Open Days, Information Evenings, Career Fairs, and community events — commanding the room with warmth, clarity, and confidence. Ensure clear communication, smooth event flow, and a positive, memorable experience for all prospective families and stakeholders from arrival to departure. Design and deliver the guest journey for each event: welcome, registration, presentations, tours, Q&A, and Brief and coordinate presenting staff before each event: purpose, key messages, audience profile, and Adapt facilitation style naturally for Lao, Thai, expatriate, and international C. Event Coordination Coordinate closely with relevant departments and stakeholders, including Operations, Administration, Academics, Finance, Marketing & Communications, HR and other teams, to ensure all event requirements are clearly understood and delivered. Lead coordination meetings, establish clear responsibilities and deadlines, and maintain regular communication and follow-up with all staff and departments involved. Monitor task completion, identify gaps or operational issues, and coordinate timely solutions across departments. Ensure all teams have the required information, resources and support, and conduct final readiness checks before each event. Provide direct coordination and supervision of staff on event days, acting as the central point of coordination and ensuring smooth delivery and post-event follow-up. D. On-the-Day Event Execution Arrive at the venue early and ensure all setup is complete before guests Manage the full event schedule on the day — keeping everything on time without the audience sensing Proactively handle arising issues and troubleshoot emerging problems so the guest experience is never Coordinate the Production team for event photography and video coverage on the E. Post-Event Follow-Up and Reporting Conduct post-event evaluations and report outcomes to the Experiential Events Distribute post-event surveys to attendees within 24 hours and collate response data Coordinate with the Recruitment team to ensure all event-attributed enquiries are logged in iSAMS on the same Support post-event social media content — working with the Social Media Officer on event F. Community Relations Build and maintain relationships with community organisations, venues, and event Propose ideas to improve event quality, guest experience, and community Identify new community event opportunities that can generate PBIS brand awareness and enrolment Experience, Expertise and Skills Experience in organising and hosting large-scale events, conferences, or school Proven ability as an MC or event host: confident, warm, and engaging in front of an Excellent interpersonal and communication skills in English and Strong organisational skills with the ability to manage multiple concurrent College degree or equivalent required; event management qualification is an Personal Attributes Commanding stage presence combined with genuine warmth — makes every guest feel welcomed and Meticulous planner — no detail is left unconfirmed; every contingency has a Calm and composed under event-day Reliable and deadline-focused — commitments to the team and guests are always Creative — brings ideas that make PBIS events stand out and leave a lasting CORE COMPETENCIES Competency Proficiency Level Behavioural Indicators Event Planning & Logistics Advanced • Plans every logistical detail before the event day. Run-sheet is complete and the team is fully briefed. • No logistical element is left unconfirmed at least 5 days before each event. MC & Event Facilitation Expert • Commands a room with warmth, clarity, and confidence — prospective families leave enthusiastic. • Designs and delivers the full guest journey from arrival to close. • Adapts naturally for Lao, Thai, expatriate, and international audiences. On-the-Day Event Management Advanced • Keeps the event on schedule without the audience sensing pressure. • Manages the unexpected calmly and invisibly — nobody in the room knows something went wrong. Post-Event Reporting Intermediate →Advanced • Collects survey data, compiles debrief, and provides useful improvement recommendations after every event. • Event-attributed enquiries are logged in iSAMS on the same day, every time. Cross-Team Coordination Advanced • Coordinates effectively with Production, Design, Communications, and Recruitment for every event. • Communicates what is needed clearly and with sufficient lead time. Guest Experience Design Advanced • Every decision is made with the guest experience in mind. • Families feel welcomed, informed, and enthusiastic because of how the event is run. KEY PERFORMANCE INDICATORS (KPIs) KPI Target Frequenc y Owner Measurement Event run-sheet submitted ≥ 5 days before each event Per event Job holder Events Manager review Post-event family satisfaction ≥ 4.5 / 5.0 Per event Job holder Post-event survey Event-attributed enquiries logged in iSAMS 100% same day as event Per event Job holder iSAMS event tag Post-event survey distributed 100% of guests before leaving Per event Job holder Survey log Events delivered on time and on budget ≥ 90% Per event Job holder Event delivery log